Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs Help
Publié le 24 oct. 2024 sur HomeAwayIt needs a lot of TLC. Entry Doors open hard. Very Poor lighting . Kitchen cabinets very messy. a Smells down stairs . cobwebs everywhere .The first floor bed mattress needs to be replaced. Springs coming right through. The closets were cluttered with items not needed….and the lake was full of germs Glad our children wasn't with us. It would have been a unhappy week for them and us We should have been informed of this lake situation. In all fairness we should be reimbursed half of our money. When two of us arrived-they couldn't get in. they thought they had wrong code-so they waited for us an half hour. we couldn',t get in either. So after another half hour of trying-we made a call. Just not fair when u wait all year for a weeks vacation. This was the worst cottage and surrounds in ten years we have rented. the pics on the cumputer are made to make the cottage look so special. Let us know how your company feels about this review Also we had company and they said we should had been informed about the lake. It would be best if u didn't say to us u didn't know about the lake. Because we feel that 's your business and you need to be upfront and honest! We will expect a partial refund.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
Irving, thank you for the review. We appreciate your comments and suggestions to help us improve. We will continue to work with both our local staff and homeowner to make improvements to this home. We are sorry you had an issue accessing entry to the home when you arrived. We are disappointed to learn we were unable to provide you with a great stay. We apologize for the inconvenience and hope we can host you again!
par un voyageur
B- A frame
Publié le 7 oct. 2024 sur HomeAwayOverall, we enjoyed the stay. The place is a little rundown and dated. The fireplace was cool and worked very well. We enjoyed hanging out at the island and playing games. A few cobwebs here and there. But overall pretty clean.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Scott, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found issues in the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Gorgeous View
Publié le 14 juill. 2024 sur HomeAwayThe house was nice but needs updates. The view was absolutely gorgeous and very easy to get too.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Pamela. We are glad to hear you enjoyed the location of our home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur
Great place to relax
Publié le 12 mai 2024 sur HomeAwayOther than the lack if dusting and sweeping the stay was wonderful and peacful.
Commentaires de Gestion de l’hôtel
26 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Lisa, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the lack of dusting and sweeping in the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Perfect location, poorly maintained
Publié le 28 août 2023 sur HomeAwayRun down outside and in. Dirty inside from poor cleaning and neglect. Cobwebs years in the making mixed with spider webs in windows. Couches had sand on them. Musty main bedroom had a dehumidifier but didn’t work.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Brian, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Comfortable lakeside stay
Publié le 21 août 2023 sur HomeAwayThe location is, as advertised, right on Locke Lake which is a quiet community. House was clean when we arrived. Fresh linens were also provided. Comfortable beds! The house has only one shower. Great stay!
par un voyageur
Disappointed
Publié le 14 août 2023 sur HomeAwayWhen we arrived, the house hadn't been cleaned since the previous tenants left. Over the following days, we were disappointed to find no internet, a kitchen without glassware (plenty of mugs, though), running toilets, a goose-poop covered backyard strewn with sodden towels, torn and broken screen doors, broken chairs, broken light fixtures, and more. The Vacasa support phone line and text were slow and difficult to navigate. While the house cleaner and tech guy I eventually spoke with were both very nice, it couldn't make up for my embarrassment for bringing my mom to such a neglected space. The upsides: the lake is beautiful and the hanging fire place was fun to use.
Commentaires de Gestion de l’hôtel
30 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
old
Publié le 7 août 2023 sur HomeAwayNeeds some updating, the screen doors were so old you could hardly open them. No glasses or even plastic glasses, coffee mugs only. Just not what I was expecting based on previous rentals. Call Vacasa the first day and someone was going to get back to me and never did. It was 90 degrees and there were no outside trash barrels. We had keep the trash in the house and it was no pleasant. Very disappointed that some of the issues were not addressed before VRBO puts the rental out there.
Commentaires de Gestion de l’hôtel
23 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Anne, for your feedback! We are happy you enjoyed this home. We are sorry for any issues you encountered during your stay. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
No garbage pick up
Publié le 5 août 2023 sur HomeAwayNo garbage pick up was provided after we contacted Vacasa.
Commentaires de Gestion de l’hôtel
20 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Michael. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Bad service
Publié le 13 juill. 2023 sur HomeAwayWhen I go out there, the cleaning people were still there when I was supposed to check in at four and it was 515. The screen door to get in the front you couldn’t even open it. It wasn’t off the hook. It was broken and the bottom of it had a completely open screen so all the bugs could get in. I called the Vacasa number and spoke to somebody because it’s hot and there’s no air-conditioning. They said they would have somebody come and repair it or replace it and nobody came. I stayed there for five nights like that I will not be doing business again with them.
Commentaires de Gestion de l’hôtel
30 juill. 2023 par VrboOwner, Gestion de l’hôtel
Debra, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We apologize for any aspects of our check-in that detracted from your experience with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
