Avis Agriturismo Isca delle Donne

Dear Danielle, thank You for choosing us! We are glad you liked our farm, especially your kids. I apologize for the things that disappointed you, however I also need to tell our version. First of all we received your booking the day before your arrival at 7 pm (not 2 days before as you said). That is why we didn't know yet about your booking, moreover because Expedia-Hotel.com do not send us any notification that we received a new booking (as I already told You at the phone). We have to log in into our personal area to find out our new bookings from Expedia, and on Monday in October it is pretty unusual receiving a booking (it was also rainy) so I didn't log in for 24 hours. I apologize for this. I do speak English, of course not perfect, but we could explain and talk each other. However on Monday I had to go to Salerno for a 2-days lesson, so I wasn't in the Farm, and we could only talk to the phone. About the price, I think it is normal that if there is intermediary you pay also his fee. If you booked straight to us it would be cheaper. That is not my rule, but it is market rule. I also told you I tried to solve this problem but I couldn't because you already payed, but it is not my fault, because sometimes guests don't pay at the moment of the booking, but only at the check-in. We never served breakfast, we only do it like you did, so you had no downgraded service, that is standard for us. I am sorry this was not your ideal room, I know in Australia everything is very large, you have and use more space than us. Thank you for your suggestions and for reviewing us. I hope you are enjoying Italy, best regards Gerardina