Note fondée sur 134 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juill. 2022 sur Expedia
This reservation was canceled about a week before in an area with few options and a cycling event in which I was a participant. The hotel over booked and kicked me off with no options. Won’t be booking with the hotel or Expedia any time soon.
Commentaires de Gestion de l’hôtel
24 juill. 2022 par Jane, Gestion de l’hôtel
Hi, Kathleen! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!
par un voyageur
Publié le 18 juill. 2022 sur Expedia
Very poor condition
Commentaires de Gestion de l’hôtel
23 juill. 2022 par Ammy, Gestion de l’hôtel
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.
par un voyageur
Publié le 18 juill. 2022 sur Expedia
The most horrible property I’ve ever booked. Stay away from this place
Commentaires de Gestion de l’hôtel
24 juill. 2022 par jan, Gestion de l’hôtel
Hi, Andre! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!
par un voyageur
They do not except bookings from Hotels.com
Publié le 16 août 2021 sur HotelsI reserved two room more than a month in advance. I received email confirmation the day before your trip. When we went to check in, we were told that we did not have a room nor were there any rooms available.. She added that they do not except any bookings from hotels.com so we were out of luck.
The hotel looks NOTHING like the pictures. I honestly thought we had pulled up to a crack house.
Ten thumbs down!! 👎
Commentaires de Gestion de l’hôtel
17 août 2021 par Noah, Gestion de l’hôtel
We are sorry to know this, Alyssa! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.
par un voyageur
You travel and learn!
Publié le 19 juill. 2021 sur HotelsCheck in was easy, location os right off interstate but this hotel is very run down and full of transients:( people outside all hours of the night. Our tlilet overflowed into the floor everywhere and the poor desk clerk had fix it herself and clean it all up.
Commentaires de Gestion de l’hôtel
21 juill. 2021 par Hannah, Gestion de l’hôtel
Apologies for the inconvenience caused, We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Hannah!
par un voyageur
Publié le 1 juill. 2021 sur Expedia
They are nothing but scam artists and stole my money.
Commentaires de Gestion de l’hôtel
2 juill. 2021 par Marie, Gestion de l’hôtel
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!
par un voyageur
Publié le 10 juin 2021 sur Hotels
My rooms were cancelled and I was not notified. I showed the receptionist proof of prepaid reservation and I was still told there was nothing they could do except charge me for new rooms. I have never received any refund for my prepaid rooms. I had to go elsewhere for my stay. I will never stay there again
Commentaires de Gestion de l’hôtel
11 juin 2021 par Joe, Gestion de l’hôtel
Hi, Lorinda. We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Joe
par un voyageur
Stay anywhere else!
Publié le 5 juin 2021 sur HotelsThey require a $100 cash deposit before checking in, did not know that while booking. Supposed to be a 24hr front desk. Went to check out and get our cash deposit back and doors were locked, no answer when pushing buzzer or calling. After waiting nearly an hour someone finally showed up. I've never heard of this chain and will not be staying with them again!
Commentaires de Gestion de l’hôtel
6 juin 2021 par Joey, Gestion de l’hôtel
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey
par un voyageur
Publié le 1 juin 2021 sur Expedia
Floors were horribly dirty for 2queen bed rooms need more wash rags.
Commentaires de Gestion de l’hôtel
2 juin 2021 par Marie, Gestion de l’hôtel
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!
par un voyageur
Publié le 31 mai 2021 sur Expedia
Absolutely the worst hotel I’ve ever stayed at. Completely disgusting room.
Commentaires de Gestion de l’hôtel
1 juin 2021 par Leo, Gestion de l’hôtel
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex
