Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
2,3 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Worst hotel! Avoid it!
Publié le 24 mars 2019 sur HotelsThe only good thing about the hotel is the nice view from the small balcony over the sea. The rest was just a disaster:
- In my bed were lots of bed bugs. I got bitten all over. This explains the bad smell I had when first entering the room - it was from a spray against bugs, what I figured out later. Unfortunately it didn't get rid of the bugs.
- NO WiFi in the room.
- No power socket in the room. Only one in the bathroom.
- Extremely low water pressure.
- Be aware: NO SAFE PARKING! They have a parking space right beside the hotel. But the gate is wide open, and the receptionist refuses to lock the gate. Only after requesting several times to have the gate locked, he locked it at 11pm. The hotel is directly at the PanAm. So everybody walking or driving by can go in the parking lot. From the reception it is impossible to see the parking lot. And no light in the parking lot. So easy for anybody to sneak in.
- Rooms look very old and outdated.
This hotel is a 3 star hotel? I would not even give it one star. Extremely bad value for your money.
So: don't go there!
Commentaires de Gestion de l’hôtel
29 mars 2019 par Mishel Jara Customer service department, Gestion de l’hôtel
29 de mars de 2019
Dear Sir
Michael Maeser
City.-
I kindly address you, in the opportunity to express our sincerest apologies for the inconvenience that occurred during your stay at our hotel.
We also want to express to you that our intention is and always will be to offer an optimal hotel service in quality, confidentiality of information, comfort and security in each of our facilities, all this, framed in the vision and mission of the company to which we represent
However, we are aware that at some point we have had failures and we can continue to have them due to different factors, different characters, whether atmospheric, environmental or any other, typical of each season. However, depending on the case, we analyze them day by day in order to improve and always provide a better service for the satisfaction of our customers.
While it is true that the hotel is located on the South Pan-American Highway, it is no less true that it is a safe area, guarded by security cameras 24 hours a day, 365 days a year. And so, give proof of this, a large number of customers of all nationalities, who with different means of transport (call car, motorcycle, etc.) have stayed at our hotel for the past 5 years, overnight one or several days without having any kind of inconvenience during your stay. And our most recent experience was with the Dakar Peru 2019 rally tour, where our facilities remained fully occupied.
Again, we reiterate our apologies and inform you that we work to improve each of the complaints exposed by you and inviting you to know our services which we always improve in order to offer the comfort and convenience that our clients deserve.
Without further reference and thanks in advance for your valuable attention and our sincere apologies, we say goodbye to you.
Sincerely,
par un voyageur
Publié le 21 mars 2019 sur Expedia
Great view from the small balcony off the room. Good for a one night stopover on our way to Arequipa. Not a whole lot to do in the main town, find your way to the beach front in Chala. Beware of live music on the beach on Saturday nights.
par un voyageur
Hotel regular
Publié le 11 oct. 2018 sur HotelsHotel bem localizado, mas, deixa a desejar.
par un voyageur
OK
Publié le 28 janv. 2018 sur HotelsTolle Lage oberhalb des Strandes
Für das Konzert am Strand von 20:30 bis (!) 02:00h Nachts und das Erdbeben um 4:15h kann man das Hotel ja nicht verantwortlich machen.:-)
Personal sprach kein Englisch
Frühstück überschaubar mit abgezählten Brötchen
Recommandé
pour Événement personnelpar un voyageur
Watch sunset
Publié le 24 janv. 2018 sur HotelsProblems with wifi. Restrauant? Ocean view. Locate on Google maps as Meridan Playa Grande on Panamerican
par un voyageur de Nederland
Goede ligging en ok prijs-kwaliteit
Publié le 19 janv. 2018 sur ExpediaHotel zelf heeft een prima ligging aan het strand. Interieur is enigszins wat gedateerd maar stoorde ons niet. Grote kamers. Personeel is alleen niet servicegericht en doet ook geen moeite om (deels) engels te praten. Ontbijt zou tot 9 uur zijn maar paar minuten voor 9 aanschuiven kan niet.
par Hans
Bad
Publié le 3 déc. 2017 sur HotelsThe price and the view to the open sea is great however the rest is a desaster. It's a very noisy Hotel as directly located at the Panamerica. Only after asking we got a very limited breakfast. Go there only when you have no other choice. We used it to break our trip frpm Arequipa to Nazca.
par un voyageur de München
Nie wieder
Publié le 27 nov. 2017 sur ExpediaHotelpersonal hat offensichtlich keine Lust zu arbeiten. Als Kunde wir man quasi ignoriert.
Man versprach uns einen sicheren Parkplatz, es war allerdings eine kleine Fläche neben dem Hotel, mit Metalstreben umzäunt und einem Gittertor. Auf Nachfrage hieß es abgesperrt wird hier nichts (und das soll sicher sein?),es hängt ja eine Überwachungskamera an der Wand. Nach dem lustlosen Auftreten des Personals können it uns nicht wirklich vorstellen dass jemand nachts davor sitzt. Nach einiger Diskussion fand sich dann doch ein Vorhängeschloss. Als wir später noch einmal am Tor vorbeiliefen war das Tor wieder offen und das Schloss verschwunden. Auf unsere Bitte wurde dann doch wieder abgeschlossen. Wir hatten das Hotel unter anderem ausgesucht weil es laut Beschreibung ein Restaurant hatte, das war allerdings, wie fast alle (!) in dem Ort geschlossen.
Commentaires de Gestion de l’hôtel
2 déc. 2017 par HOTEL MEFLO, Gestion de l’hôtel
Buenas tardes,
Agradecemos su comentario, ya que nos ayuda a mejor y podemos ver nuestros puntos débiles, trabajaremos en la mejora del personal y de igual manera estamos trabajando en los arreglos de la cochera (por tema de seguridad). Gracias por visitarnos y disculpe los inconvenientes.
Recommandé
pour Tout le mondepar un voyageur
Balcony overlooking the ocean
Publié le 27 juin 2017 sur ExpediaWe loved the balcony overlooking the ocean and the sound of crashing waves. The towel that we had to share was soft and nice. Breakfast was some rolls and a fried egg for each of us, and instant coffee. The staff was nice.
par un voyageur
Publié le 26 sept. 2016 sur Hotels
Solo fue para dormir y para eso es que sirve mas nada
Commentaires de Gestion de l’hôtel
3 nov. 2016 par General Manager, Gestion de l’hôtel
Hola, disculpa por los inconvenientes que tuviste, trabajamos día a día para mejorar nuestros servicios. De igual manera gracias por tu visita
