Avis Beautiful house and a nice terrace in a forest

I never received from the owner the details for checking. I called him without response. VRBO, was not very helpful, they just gave the owners phone number. I couldn't find the property and lost my booking. Now I need a full refund of my money. I think Expedia shoudn't take the money in advance when the address of the property is not provided or doesn't exist. It has been a shocking experience. I hope others won't fall in the same situation.