Ratings based on 204 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Renard
Posted Aug. 2, 2024 on HotelsThe accommodation is quite dated. The layout of the bedrooms within the building is bizarre, very complicated routes and could be an issue for escape in the event of fire
Comment from Hotel Management
Aug. 4, 2024 by The Direction, Hotel Management
Dear Guest,Thank you for your comment. We are sorry to hear that your experience did not live up to your expectations. Your assigned room was very closed to our terrasse which is one of the main escape from this part of the building. We really hope to see you and to have another chance to prove you our dedication,Best Regards,
by A traveller
Hotel with loads of character
Posted Jul. 18, 2024 on HotelsBeautiful hotel, so stylish, the staff where so friendly and the rooms are amazing. Situated in the centre of town with easy access to the bars and restaurants. We will definitely be staying again.
Comment from Hotel Management
Jul. 24, 2024 by The Direction, Hotel Management
Dear Elizabeth,Thank you so much for this wonderful message. We are delighted that overall you liked your stay with us. Indeed, we have a little-known but very charming town. As comfort is an essential aspect of an overnight stay in a hotel, thank you again for your feedback.We look forward to welcome you again in our hotelBest Regards,
by A traveller
Posted Jun. 27, 2024 on Expedia
Was blown away by the hotel.
Staff were excellent and professional. Even with a language difference.
Rooms were clean and spacious.
Ideally located in town square.
Comment from Hotel Management
Jul. 4, 2024 by The Direction, Hotel Management
Dear Wayne,Thank you very much for your kind comments. We will not hesitate to share it with our team. We are delighted that you liked the setting as much as our service.We look forward to welcoming you back,
by A traveller
Did the job but disappointing overall
Posted Jun. 23, 2024 on HotelsFor what we needed, it was fine. We wanted secure parking and the possibility of charging our EV overnight. I pre-booked a space and the hotel staff sorted it out. That was great. However, I really don’t think this is a four star hotel. Our bathroom was very old fashioned (shower over a bath with no proper mixer tap so the water ran hot and cold without warning.) The water leaked out onto the floor very easily as well. Room decor was dated and the room was very dark. The breakfast was average to poor. We had much better this trip on nights we stayed in Campaniles and (in particular) a B&B. I would have expected the reverse given that Le Renard was more expensive.
Comment from Hotel Management
Jul. 7, 2024 by The Direction, Hotel Management
Dear Karen, Thank you for taking the time to share your concern. We are glad to see that our staff helped you with the parking reservation. However, we are sorry that your stay did not go as planned. Our breakfast is clearly one of our major assets, but this in no way reflects the usual quality we offer. We are in the process of refurbishing several areas of our establishment, in particular the bathrooms.We hope to see you again on a future visit to demonstrate our dedication. Yours faithfully,
by A traveller
Apartment
Posted Jun. 11, 2024 on HotelsGreat location very comfortable
Comment from Hotel Management
Jun. 16, 2024 by The Direction, Hotel Management
Dear Nigel,Thank you so much for this wonderful review. It's great to read you liked our room and the bedding, your comfort is very important for us. We are looking forward to welcoming you again at Hotel Le Renard.Best Regards
by A traveller
Great stopover point
Posted Jun. 2, 2024 on HotelsGreat stop over on the way from southern France to Calais. Was able to park in the car park and reserve the electric car charger which was really helpful
Comment from Hotel Management
Jun. 6, 2024 by The Direction, Hotel Management
Dear Ruth, Thank you so much for this wonderful feedback. We are delighted you enjoyed your stay with us.We are looking forward to welcoming you again at Hotel Le Renard.Best Regards
by A traveller
Posted May 17, 2024 on Hotels
Comment from Hotel Management
May 19, 2024 by The Direction, Hotel Management
Dear David, Thank you so much for this wonderful comment. It's awesome to know you have been satisfied with our services. Indeed, our staff always does his best to ensure you a comfortable and pleasant stay, and we are happy you liked his professionalism and his kindness. We are looking forward to seeing you. Best regards,
by A traveller
Half way home from the mountains.
Posted Apr. 7, 2024 on HotelsWe had booked two rooms and surprised to find we weren't in the main hotel but an apartment opposite. The rooms were lovely and it was great to have the place to ourselves. We had two apartments, each two bedrooms.
Each apartment was well equipped and had very comfy beds, pillow and simply the most amazingly soft towels!
There was a kitchenette, and the fridge had bottled water in it.
It was a little noisy at night but it was the murmur of voices rather than music and it didn’t stop us from sleeping.
The location is a nice square with bars and restaurants, only spoilt by the car park in the middle. But it was very convenient.
All the staff were lovely and helpful.
We will definitely stay here again and explore the area more.
Oh. Did I mention the hotel had a champagne bar!!
Comment from Hotel Management
May 3, 2024 by The Direction, Hotel Management
Dear Robin,Thank you so much for this wonderful review. We are glad that overall you enjoyed a lot your stay with us. It's great to read you liked our room and the bedding, your comfort is very important for us. We are looking forward to welcoming you again at Hotel Le Renard.Yours faithfully,
by A traveller
Posted Feb. 9, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by The Direction, Hotel Management
We have read your review and are sorry to see that your experience in our establishment did not live up to your expectations.In the interests of continuous improvement, we take each of your comments into account.In order to understand the reason for this rating, we remain at your disposal to understand the aspects to be improved.We hope to have the opportunity to welcome you again and to show you that your opinion and satisfaction are important to us.Yours sincerely
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by The Direction, Hotel Management
Dear Guest, Thank you to share this review with us.We have read it and are sorry to hear that your experience at our establishment did not live up to your expectations.We hope to have an other opportunity to welcome you to prove our dedication. Kind Regards
