Ratings based on 172 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good location
Posted Sep. 18, 2024 on HotelsI’ve stayed here in the past and the level of service and quality was higher in the past. There was more care and attention to detail. For example, in the past when I’d left my luggage in between stays, it was waiting for me in my room when I returned. This time, they didn’t give me any tags for the luggage, it sat in an unlocked room and when I checked in and asked for it the reception desk said ‘try that room there’ and made no effort to assist me. I had to dig my luggage out from the back behind all of the other bags. And no one checked to verify it was mine. The bath products used to be higher quality. There used to be a Bose stereo in the rooms, now there is none. Overall it is a great place for a longer stay given the kitchen. The location is great and offers views of Mont Blanc and is quiet and the beds are very comfortable.
Comment from Hotel Management
Sep. 21, 2024 by Le Génépy, Hotel Management
Dear Melissa, thank you very much for your constructive feedback. We are sorry to hear that you felt the quality of service did not meet the standard of your previous stay. Rest assured, tagging guests' bags and guiding them to storage is still part of our process. We take your comments seriously and will ensure that our service continues to meet the high standards we strive for.
by A traveller
Posted Jul. 17, 2024 on Hotels
Comment from Hotel Management
Jul. 20, 2024 by Le Génépy, Hotel Management
Thank you for this nice rating!
by A traveller
Posted Jul. 15, 2024 on Hotels
We really loved our stay in this hotel! It was so conveniently located and since we booked a suite with a kitchen we were able to make meals and it had what we needed for the whole meal.
Comment from Hotel Management
Jul. 16, 2024 by Le Génépy, Hotel Management
Dear Jared, thank you very much for your kind words!
by A traveller
Posted Jul. 4, 2024 on Expedia
Modern and clean .
Comment from Hotel Management
Jul. 4, 2024 by Le Génépy, Hotel Management
Thank you very much Jeremy.
by A traveller
Posted Jun. 9, 2024 on Expedia
Excellent location and beautiful hotel
Comment from Hotel Management
Jun. 9, 2024 by Le Génépy, Hotel Management
Many thanks for your kind words!
by A traveller
Posted Apr. 2, 2024 on Expedia
We stayed in the three bedroom. This is in a seperate building than the rest of Appart Hotel Genepy, in a structure of what is/used to be a cafe. The building lacks the charm of the main building and is only accessible by an outdoor staircase. The rooms were very spartan and the apartment is not well lit - most windows are obstructed and the upstairs rooms only have skylights. We would not stay here again should we return to Chamonix.
Comment from Hotel Management
Apr. 2, 2024 by Elias, Hotel Management
Dear Stephen,I'm truly sorry to hear that the apartment didn't meet your expectations. Please rest assured that the apartment you were allocated was indeed the one you booked, as seen in the photos. We understand that sometimes, expectations might not align with reality, despite our best efforts to provide accurate representations. If there were any aspects of the apartment that were unsatisfactory, we would have been more than willing to address these concerns immediately. We encourage our guests to come to reception with any issues, as we are always ready to find solutions, including changing rooms if necessary, to ensure a comfortable stay. Your feedback is invaluable to us, and we would appreciate any further details you could share about your experience to help us improve. Thank you.Best regards.Reception
by A traveller
Posted Feb. 16, 2024 on Hotels
It was just amazing. The staff, Sabrina, Elias, and the rest of the team..they couldn’t do enough for us!
All was amazing
Comment from Hotel Management
Apr. 3, 2024 by Le Génépy, Hotel Management
We thank you very much for this nice review and we hope to welcome you back in the future. Kind regards
by A traveller
Posted Jan. 8, 2024 on Hotels
by A traveller
Posted Dec. 18, 2023 on Expedia
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by Genepy Appart'Hotel, Hotel Management
Bonjour Paul,Merci d'avoir partagé votre expérience.Nous sommes ravis de lire que vous avez passé un agréable séjour à Chamonix.Belle journée et au plaisir de vous accueillir à nouveau,Cordialement,Genepy Appart'Hotel
