Note fondée sur 616 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess C - General Manager, Gestion de l’hôtel
Thank you for the 10 of 10 review! We appreciate your rating. We are happy to see you enjoyed your stay with us at the Home2Suites Champaign. We look forward to seeing you again soon!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
This hotel charged me twice. I booked through Expedia and charged my credit card again. The credit card was supposedly use for incidentals. I called the next day and said they’re sorry to charge my credit card instead of them charging Expedia. 1 week and half has passed still waiting for them to reverse the charges. Beware of this hotel charging you twice.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sean - GM, Gestion de l’hôtel
While I can most certainly understand your frustration, having been charged two (2) times for your stay, I can assure you it was an error and not something "malicious" done to offend you. We have corrected the issue but it is out of our control, once we issue/release the CREDIT, how quickly your card issuing bank/entity moves to effect that refund on your card. I will tell you, as a general rule, they ususally tell us it takes approximately 11-14 "business" days. Please note, that does not equate to calendar days! Fourteen (14) "business" days would be the equivalent of almost three (3) weeks. If you do not see the CREDIT from us in the next several days, please call the Hotel and ask to speak to me so I can follow-up on the CREDIT and assure you are taken care of. Again, I do apologize for our error and hope you understand, we do make mistakes, we are not perfect and I assure you, the error was not "malicious." Thank you for sharing your feedback with us! It is the ONLY way we can truly improve!!!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess (Task Force General Manager), Gestion de l’hôtel
Thank you for the 8 of 10 review! We appreciate your rating. We are happy to see you enjoyed your stay with us at the Home2Suites Champaign. We look forward to seeing you again soon!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess C - General Manager, Gestion de l’hôtel
Thank you for the 5 of 5 review! We appreciate your rating. We are happy to see you enjoyed your stay with us at the Home2Suites Champaign. We look forward to seeing you again soon!
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess (Task Force General Manager), Gestion de l’hôtel
Thank you for the 10 of 10 review! We appreciate your rating. We are happy to see you enjoyed your stay with us at the Home2Suites Champaign. We look forward to seeing you again soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
We had never stayed at this hotel before, but really liked it. The people at the front desk were very nice and helpful. There were several nice restaurants within walking distance.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess (Task Force General Manager), Gestion de l’hôtel
Thank you for the 5 of 5 review! We appreciate your rating. We are happy to hear you enjoyed your stay with us at the Home2Suites Champaign. We look forward to seeing you again soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess C - General Manager, Gestion de l’hôtel
We appreciate your review.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess C - General Manager, Gestion de l’hôtel
Thank you for the 8 of 10 review! We appreciate your rating. We are happy to see you enjoyed your stay with us at the Home2Suites Champaign. We look forward to seeing you again soon!
par un voyageur
Publié le 22 août 2024 sur Expedia
The gym's facilities are largely unusable and most are labeled under repair. And the sound insulation is very poor, and the air conditioner is very noisy at the bedside.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess C - General Manager, Gestion de l’hôtel
We appreciate your review. We are sorry to hear about the inconveniences you encountered while staying with us here at the Home2Suites Champaign. This is not up to our standards. With feedback like this, we are able to learn and grow.
par un voyageur de Silver Spring
Publié le 19 août 2024 sur Expedia
Ownership of the property changed midweek. Instantly smelled cleaner with more evident cleaning visible. Dislike that the Today show blares all morning long in the lobby. And weirdly enough, is piped to the elevator lobbies too. I don’t need to listen to ads as I wait for the elevators! Both treadmills broken..unimpressive! Overall felt this stay was not as pleasant as previous stays.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jess C - General Manager, Gestion de l’hôtel
Thank you for the 5 of 5 review! We appreciate your rating. We are happy to hear you enjoyed your stay with us at the Home2Suites Champaign. We apologize for the fitness equipment out of order, we are working to get those repaired/replaced as soon as possible. We hope to see you again soon!
