Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
Hôtel qui convient pour une étape, mais vieillot, moquette au sol, salle de bain et produits de toilette minimalistes, petit déjeuner plus que réduit.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sylvie,Thank you for sharing your thoughts. We’re pleased our hotel suited your needs for a stopover. We appreciate your observations regarding the decor, carpeting, and minimalist amenities. Your feedback is invaluable as we strive to elevate our guest experience.
par un voyageur
Petit déjeuner très simple, aspec un peu vieillot
Publié le 19 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your comments and apologize that the breakfast and the décor did not meet your expectations. Your insights are valuable to us as we strive to enhance our offerings and refresh our ambiance.
par un voyageur
Publié le 30 août 2024 sur Hotels
The hotel was great, my room was clean and comfy. My only concern was the noise in the hallway late at night due to a family letting their toddlers run up and down the hall
Commentaires de Gestion de l’hôtel
31 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We are delighted that you found the hotel to be great, with a clean and comfortable room. We regret the late-night noise disturbance in the hallway and appreciate your understanding. We’ll take steps to ensure a more tranquil environment for all our guests.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lilian,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tiffany,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
par un voyageur
Publié le 27 août 2024 sur Expedia
Close to UIUC
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Vincent,Thank you for your feedback. We are pleased to hear that our location’s proximity to UIUC was convenient for you. We look forward to the opportunity to welcome you back on your next visit.
par un voyageur
Publié le 25 août 2024 sur Expedia
The whole building needs updated. Asked for handicap accessible room and the fridge was totally in the way of the bathroom. Our door/key didn’t work upon arrival. The upside was that there are some great restaurants within walking distance.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Breanne,We regret that you didn't fully enjoy your stay and apologize for the challenges you encountered, especially with the accessibility of your room and the door/key issue. We appreciate your feedback and are pleased to hear that you enjoyed the nearby restaurants. Your input will help us make the necessary improvements.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Angie,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
par un voyageur
Publié le 23 août 2024 sur Expedia
Breakfast is not good
Commentaires de Gestion de l’hôtel
23 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ravikumar,Thank you for your feedback. We are sorry to hear that the breakfast did not meet your expectations. Your comments are important to us, and we will use them to improve our offerings. We hope to provide a better breakfast experience on your next visit.
