Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024
Room 151 was unfit for use. Upon arrival I walked into the bathroom to find a puddle on the floor. Obviously someone was aware as they had tried to use a filthy towel to soak it up. Just a shrug and Sorry was the response. Especially irritating since they inflate the rate on game weekends at UIUC.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Pat, We apologize for any inconvenience you experienced during your stay in Room 151. Our team strives to address issues promptly, and we regret if this was not the case here. For any further concerns, we recommend reaching out to our management team directly for assistance.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Edrik,We appreciate you taking the time to share your feedback with us. Our team values all guest comments as we continuously strive to enhance our guests' experiences. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Roomed smelled funny. Toilet running on and off. No constant fan. Watched the morning desk guy mopping the floor in bare feet. And walking outside.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Charles, Thank you for sharing your feedback with us. We appreciate your comments and will address these concerns with our team. Cleanliness and guest satisfaction are our top priorities, and we strive to provide a comfortable environment for all our guests. We hope you still had an enjoyable stay overall.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Cathy,We are thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another amazing stay.
par un voyageur
Publié le 1 oct. 2024
ggg
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Daniel E., We appreciate your feedback and regret to hear that your experience did not meet expectations. Your comments will be shared with our team for further improvement. We recommend reaching out to our management directly to discuss your concerns in more detail. Thank you for bringing this to our attention.
par un voyageur
Beware of Pet Fee
Publié le 29 sept. 2024 sur HotelsDisappointment was that I was charged $15 for my second dog when Red Roof states you are allowed to have up to 4 dogs at NO CHARGE. Stay was fine and it was convenient to walk the dogs outside in the grass, but beware of special fees for pets.....
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tom, We appreciate your feedback regarding your recent stay with us. Please note that our pet policy may vary, and additional charges can apply for extra pets. We thank you for bringing this to our attention and will ensure that this information is reviewed for accuracy. We hope you enjoyed the convenient location and had a pleasant stay overall.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello ERIN, Thank you for choosing to stay with us. We hope you had a pleasant experience and that we met your expectations. Your satisfaction is important to us, so please do not hesitate to contact us directly if you would like to share any feedback with us. We appreciate your support and look forward to welcoming you back in the future.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
too close to highway...
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Chia-Ling,We apologize for any inconvenience caused by the proximity to the highway. Guest satisfaction is important to us, and we appreciate your feedback to help us improve our guests' experiences in the future.
par un voyageur
Unsatisfied
Publié le 22 sept. 2024 sur HotelsThe room we had towels were dingy and hard. We was designed for customer with a disability. There was no tub nor rug in the bathroom.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate you sharing your experience with us. Our hotel strives to accommodate a variety of guest needs and we apologize if the room fell short of your expectations. Your feedback will be shared with our team for review and improvement. Thank you for bringing this to our attention.
par un voyageur de Clarkston
Publié le 21 sept. 2024 sur Expedia
Rooms were pleasantly good. This is a low budget hotel. If traveling alone and looking for no amenities and just a place to sleep, this is a good choice. Yes, would stay again.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Matthew,We are glad to hear that you found our rooms pleasant during your stay. We appreciate your feedback and hope to welcome you back again in the future.
