Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Family Reunion for wedding
Publié le 11 nov. 2024 sur HomeAwayWe had three generations of family together including: 5 adult couples, 5 young adult college students and 2 teens who slept in the home with more than enough room!
We also had visits with 5 additional adults and 5 kids ages 8-12 who did not spend the night but had plenty of room for everyone to eat meals together. The pool and game room were a hit for all the kids! Great location in a lovely community!
Commentaires de Gestion de l’hôtel
17 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Nicole,
Thank you for sharing your experience with us. It is wonderful to hear that your family gathering accommodated three generations comfortably and that there was ample space for everyone to enjoy meals together. We appreciate your positive remarks about the location and community. We look forward to welcoming you back in the future for another enjoyable stay.
Best regards,
Carl and team
par un voyageur
Experience
Publié le 15 août 2024 sur HomeAwayVery nice but all the sheets in every room had hair on them. Not sure if they were clean. But other than everything was great.
Commentaires de Gestion de l’hôtel
24 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Yolanda,
I understand your concern about the cleanliness of the linens during your stay. Providing a consistently high level of cleanliness is a top priority for us. Please know that we take great pride in maintaining a pristine environment for all our guests. I hope you will consider staying with us again in the future, when we can deliver the exceptional experience you deserve.
Best regards,
Carl and team
par un voyageur
A lot of potential
Publié le 25 juill. 2024 sur HomeAwayI would give this house a 3/5
The saying "you never get a second chance to make a first impression" rang true here. The house was not clean. There were crumbs on the floor, wrappers in the garage, beads from a bean bag on one of the bedroom floors, pop cans under a couch, and little dead ants in the master bathroom. I feel confident that some of the sheets weren't changed. Mold was building up in the corners of the shower. The cleaning company should be replaced immediately. It seems like they haven't been doing a good job for a while for some of the mold build up we saw.
We ended up going to WalMart to buy towels. There weren't enough towels in the house for the 13 people we had without washing the towels every day.
That being said, the management company was very responsive. If it weren't for them, we would have rated the home lower overall. The management company offered to have the cleaning company come back. We were already in the house so we declined. They had someone fix the pool light when we mentioned it didn't work. Maintenance came to fix/reconnect the string lights that were outside and to fix the game system.
I think they have a lot of potential. I believe the maintenance worker (who was very nice) mentioned they may have recently acquired this property. With a new cleaning company and more towels/a dish cloth etc.they would already be moving towards a 4 or 5.
The house is very nicely decorated and in a great area. We loved the corner lot.
par un voyageur
Summer Vacay
Publié le 10 juill. 2024 sur HomeAwayThe family thoroughly enjoyed the home amenities and location of the property. The host responded to our concerns in a timely manner. We look forward to visiting again in the near future.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Sandora,
Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that your family thoroughly enjoyed the home amenities and location of the property. It is our priority to address any concerns in a timely manner, and we appreciate you recognizing our efforts in this regard. We look forward to welcoming you back in the near future.
Best regards,
Carl and team
par un voyageur
Disappointing Experience
Publié le 19 juin 2024 sur HomeAwayThe location was perfect! The check in process wasn’t smooth. I responded to the email received related to the guest; however the property manager said he didn’t see it before we arrived. This created a 30-45 minute wait. The house was nice but lacked the cleanliness in the common areas. Also, we experienced issues with the garbage disposal and sliding glass door. I selected the home mainly because it offered a hot tub; however it did not work at all during our stay!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Beverly,
Thank you for taking the time to provide feedback regarding your recent stay. I apologize for the issues you experienced with the check-in process. Keep in mind that we reminded you days and hours before your arrival that we needed the names. VRBO messages are always the best way to communicate because they are monitored, and we have not heard from you. Additionally, the lack of cleanliness in the common areas and the non-functioning hot tub have been addressed. Your satisfaction is of utmost importance, and I appreciate you bringing these concerns to our attention.
Best regards,
Carl and team
par un voyageur de United States
Great for large families or groups.
Publié le 26 mars 2024 sur HomeAwayHouse is very spacious and plenty of room for all! Our group ranged from ages 1 year old to our 86 year old grandmother and very accommodating for all! Thanks for a great stay and memorable vacation!
Commentaires de Gestion de l’hôtel
30 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi Brandon,
Thank you for your positive feedback. We are thrilled that your family had a memorable vacation with us. We hope to host you again soon.
Best Regards,
Carl and team
par un voyageur
Nice!
Publié le 6 déc. 2023 sur HomeAway…
Commentaires de Gestion de l’hôtel
8 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thanks so much for taking the time to leave us feedback, it’s much appreciated!
par un voyageur de Seffner, Florida
Excellent Fun!
Publié le 4 sept. 2023 sur HomeAwayWe gathered 21 of our closest family members and we all had a fabulous time. We were there for a long weekend and surprisingly no one ever left the home, we were all having such a good time. Everybody was happy just to enjoy the facility. The beds were very comfortable and the home was very spacious. My crew was extremely happy! The only thing to note is if you book this home you may want to bring AA and AAA batteries for the remote and game system controllers. With a home this large, I'm sure they're hard to keep up with for management. Also toilet paper and full-size bath towels if you want those, although they do supply one towel for everyone. Also, laundry and dish soap might come in handy. Other than that we had a fabulous day and hope to get to come back sometime very soon! Communication was really good with the host! Very responsive.
Commentaires de Gestion de l’hôtel
2 oct. 2023 par VrboOwner, Gestion de l’hôtel
Dear Salinda,
Thank you for choosing our vacation home for your gathering of 21 family members. We're thrilled to hear that you all had a fabulous time and enjoyed the spaciousness and comfort of the home.
Your feedback regarding the need for AA and AAA batteries, extra towels, and additional supplies like toilet paper and soap is appreciated. We'll certainly take this into consideration to enhance the convenience for future guests.
It's wonderful to know that our communication was responsive, and we hope to have the opportunity to host your group again in the near future. If you decide to return, we'll be here to ensure another excellent and fun stay.
Warm regards,
par un voyageur
Family and friends theme parks vacation!
Publié le 27 août 2023 sur HomeAwayThe house was very nice and large enough for all of us to be comfortable. Everyone enjoyed the game room and pool. The only thing is that the slider going out to the pool area is extremely hard to open and close. It needs to be repaired or replaced. However, don’t let that tarnish your view… the house is great and the Oasis club on the property is wonderful.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for choosing us and for the fantastic 5-star rating. Your feedback inspires us to continue raising the bar and to strive for excellence in everything we do.
par un voyageur
Family vacation
Publié le 6 août 2023 sur HomeAwayLots of space for everybody
Commentaires de Gestion de l’hôtel
8 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for choosing us and for the fantastic 5-star rating. Your feedback inspires us to continue raising the bar and to strive for excellence in everything we do.
