Note fondée sur 76 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024
Very homie and inviting so comfortable and clean enjoyed my stay here and kids did to thank you
par un voyageur
Gross, Rude, Arrogant and bullies!
Publié le 27 juill. 2024 sur HotelsOur experience in dealing with this rental management company was a nightmare from the moment we submitted the reservation. A few days after submitting the request and making payment we received a message thinking us for our stay. When the time came they sent us two different rental addresses, in two different towns. We secured a property that showed a hot tub, there was none. We secured a property with three queen beds, there were only 2. There was no door alarm or baby gate, as required by law for the pool. The pool had not been cleaned when we arrived. There was no hot water in kitchen and proprty damge to screen area and sliding door. We were mislead to believe if was in Champions Gate resort. It stated there was an art gallery and shopping mall on site. There was none of that either. Anytime we pointed out things showing them to be liars, they became rude and resorted to threats. Called us liars and blamed us for booking errors. Tried to have a civil conversation about the misleading info prior to arriving to ensure we received the amenities requested. She was hateful, ugly and hung up on me. My husband tried and got the same treatment. They made it seem like they were "doing us a favor" by trying to find something comparable but truly made no efforts. She became a bully and even threatened to kick us out early when we had finally had enough of the lies and sent screenshots. Don't waste your time. Keep looking. There are better options!
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer care, Gestion de l’hôtel
we are sorry you chose to write this review - you booked an allocation on arrival - 5 bedroom budget home.You made an error when you selected the home type and now you chose to vent your anger in a review.
par un voyageur de Gainesville
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Customer care, Gestion de l’hôtel
thank you for taking the time to leave a review
par un voyageur
Publié le 22 juill. 2024 sur Expedia
I wish i could upload pics this was a huge safety hazard very dirty alot is falling apart. This was my worst experience ever with a stay yet.
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer care, Gestion de l’hôtel
we are sorry to see this - we would have also liked to see the pictures - or it would have been better if you contacted us while you were here and we would have visited the home to validate your concerns
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Loved the home and the pool.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer care, Gestion de l’hôtel
thank you so much for your review - we hope to see you again soon
par un voyageur de Santo Domingo Norte
Publié le 19 juill. 2024 sur Expedia
Éramos un grupo de 30 personas y buscábamos 3 villas en el mismo bloque, pero las villas estaban a 15 y 20 minutos una de otra, y lo peor es que no recibimos información de la localización de las villas hasta 24 horas de nuestra llegada. Esto afectó nuestros planes de compartir juntos.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Customer care, Gestion de l’hôtel
We spoke to both a male and female member of your group on 2 separate occasions - weeks before your arrival and made both of them aware that you would not be located in the same community. We are sorry that this information was not shared to the rest of your group by the 2 members that called us
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer care, Gestion de l’hôtel
thank you for taking the time to give us a review
par un voyageur
Publié le 11 juill. 2024 sur Expedia
it's a great place to stay. great distance from theme park. the place was kinda clean. previous renter didn't take the trash out. overall, it was okay... it does need a couple more thing to buy to make it livable - toilet paper, detergent and all the other stuff...
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Customer care, Gestion de l’hôtel
thank you for your review. We do supply enough to get you started - but the home is self catering and we do not include a full supply of sundries like this
par un voyageur
Publié le 6 juill. 2024 sur Expedia
First, this was a lovely home. The AC was stuck at 79 degrees, when outside was 80 and above and it was hot and there was a lock box, call the maintenance and they never returned my call. The freezer didn’t freeze and it made some noise. Nothing was kept cool. There was no soap to wash our hands in the bathrooms, no toilet paper. Overall, it was a great home but the fact that one one called me back about the fridge or AC was not good.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer care, Gestion de l’hôtel
Thank you for taking the time to send us this feedback. We are sorry that you never received a call back - we offer 4 different telephone number - email - chat - text and whats app - we have checked and we can only find that you called one number and did not leave a voicemail. We apologize that you experienced this - the number you called was closed during the holiday weekend - wish you had reached out to either of the 2 emergency numbers - we had staff oncall 24/7 on these numbers. We will now investigate the issues you reported so they can be rectified. Our homes are self catering and we provide just a basic start up with one toilet tissue in each bathroom - we do not supply personal items such as soap etc.
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Customer care, Gestion de l’hôtel
thank you for your review - please come back and see us again soon !
