Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
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avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
SPA NOT HEATED?! WHOEVER HEARD OF SUCH A THING!
Publié le 9 juin 2023 sur HotelsProblems started with them telling us the spa is NOT heated after we had it booked and arrived. When I called to let them know it was broken they said it costs an extra $35 per day to have it heated. I argued multiple times this was not advertised and finally my wife got on the phone and asked the woman if she ever in her life heard of a SPA that is not heated. So she said she would send someone out. THREE hours later we gave up waiting and went to dinner and someone came out and he said to my daughter you cannot heat just the spa and you have to pay. We all explained this was not explained in the advertisement listing for the home. Then the tech said it takes DAYS for it to heat with the heat pump and would not be warm until the end of the day of the next day - after we were checking out. This place is a total sham. Avoid at all costs, so much better quality, service and a closer to Disney is available out there.
Commentaires de Gestion de l’hôtel
12 juin 2023 par Casiola, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We apologize for any confusion regarding the heating of the spa. We would like to clarify that in our listing and in several emails sent prior to and during your stay, it is clearly mentioned that pool and spa heat is an optional service available at an additional cost of 35 per day.We understand your frustration and apologize if there was any miscommunication or misunderstanding regarding the spa heating. We strive to provide accurate and transparent information to our guests.We regret any inconvenience caused and hope that the other aspects of your stay were satisfactory. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your feedback and appreciate your understanding.
