Note fondée sur 645 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Jabrir Riddick, Gestion de l’hôtel
I am so sorry to hear your stay was not up to standard. Could you please provide me with details as to what we could have done better.
par un voyageur
Réceptionniste incompétent
Publié le 7 avr. 2024 sur HotelsRien à redire sur la chambre. Je note mal cet hôtel pour l’attitude du réceptionniste qui a refusé de me donner une facture alors que j’ai choisi l’option de payer à l’hôtel et cela même après un appel d’hôtel.com
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Raphael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
Bien mais incomplet.
Publié le 25 oct. 2022 sur HotelsTrès belle chambre et confortable. L'hôtel était en rénovation, mais nous n'avons pas été déranger. Nous avons payer plus cher pour une chambre avec commodité, ce que nous avons eu, sauf que cest bien d'avoir un fourneau et d'une laveuse a vaisselle sauf que nous n'avions aucun ustensiles ou assiettes ce qui fait en sorte que nous avons payer pour extra que nous pouvions pas utilser.
Commentaires de Gestion de l’hôtel
26 oct. 2022 par Hotel Management, Gestion de l’hôtel
Dear Pierre, thank you for choosing to stay at our hotel. We are pleased to know that you loved our suite and were comfortable. The kitchenware is available at the front desk to maintain cleanliness and is delivered to your suite upon request. We are sorry if this was not informed to you on arrival. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
par un voyageur
Publié le 9 août 2024 sur Expedia
Fine for a night before an early flight out of Dulles.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Elizabeth, Thank you for your feedback. We’re pleased to hear that our hotel served your needs for a night before your early flight from Dulles. We strive to provide a convenient and comfortable stay for our guests. We look forward to the opportunity to welcome you back and offer you an even better experience in the future.Sincerely,Hotel Management
par un voyageur de Ponce
Publié le 7 août 2024 sur Expedia
Es un hotel regular pero deberían cambiar urgentemente los matress de las camas
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Andres, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding. We know how important it is to get a good night's sleep and rest well. Your remarks will be shared with the concerned team. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024
Travelocity confirmation stated motel would hold a $100 cash deposit at check-in. Motel said no to cash and demanded a credit card. The room's deadbolt lock did not work and one outside entrance/exit door was held open by a rock. There were roaches in the room, loud music, and the odor of pot being smoked from nearby rooms. WE DID NOT STAY OVERNIGHT! We left at 8:30 PM and were not even able to get written confirmation from the front desk of checking out, and returning the key and parking pass!! Never stay at this location!!
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Anita, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable and has been forwarded to our management team for immediate attention. We regret the inconvenience caused by the deposit policy, room conditions, and noise. We hope to have the chance to improve your perception of our hotel in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024
Travelocity confirmation stated motel would hold a $100 cash deposit at check-in. Motel said no to cash and demanded a credit card. The room's deadbolt lock did not work and one outside entrance/exit door was held open by a rock. There were roaches in the room, loud music, and the odor of pot being smoked from nearby rooms. WE DID NOT STAY OVERNIGHT! We left at 8:30 PM and were not even able to get written confirmation from the front desk of checking out, and returning the key and parking pass!! Never stay at this location!!
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Anita, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the deposit confusion, room safety concerns, cleanliness, and disturbances. This is not reflective of our standards, and we are addressing these matters with our team to prevent future occurrences. We also regret that you were unable to obtain written confirmation of your check-out. Your comments are crucial as we strive to improve our services. Thank you for bringing these issues to our attention and we look forward to improving your experience on future visits.Sincerely,Hotel Management
par un voyageur
Publié le 2 août 2024 sur Expedia
par un voyageur
Publié le 1 août 2024 sur Expedia
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par un voyageur
Publié le 31 juill. 2024 sur Expedia
Terrible customer service
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Mahdi, Thank you for your feedback. We apologize for the poor customer service you experienced. This is not reflective of our standards, and we are taking immediate steps to address this issue with our team. Your satisfaction is important to us, and we regret that we did not meet your expectations. We appreciate your input and are committed to making the necessary improvements to provide better service in the future. We look forward to welcoming you back for a much better stay in the future.Sincerely,Hotel Management
