Note fondée sur 653 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Jabrir Riddick, Gestion de l’hôtel
I am so sorry to hear your stay was not up to standard. Could you please provide me with details as to what we could have done better.
par un voyageur
Réceptionniste incompétent
Publié le 7 avr. 2024 sur HotelsRien à redire sur la chambre. Je note mal cet hôtel pour l’attitude du réceptionniste qui a refusé de me donner une facture alors que j’ai choisi l’option de payer à l’hôtel et cela même après un appel d’hôtel.com
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Raphael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
Bien mais incomplet.
Publié le 25 oct. 2022 sur HotelsTrès belle chambre et confortable. L'hôtel était en rénovation, mais nous n'avons pas été déranger. Nous avons payer plus cher pour une chambre avec commodité, ce que nous avons eu, sauf que cest bien d'avoir un fourneau et d'une laveuse a vaisselle sauf que nous n'avions aucun ustensiles ou assiettes ce qui fait en sorte que nous avons payer pour extra que nous pouvions pas utilser.
Commentaires de Gestion de l’hôtel
26 oct. 2022 par Hotel Management, Gestion de l’hôtel
Dear Pierre, thank you for choosing to stay at our hotel. We are pleased to know that you loved our suite and were comfortable. The kitchenware is available at the front desk to maintain cleanliness and is delivered to your suite upon request. We are sorry if this was not informed to you on arrival. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Took too much time for check in process
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Yash, Thank you for your feedback. We sincerely apologize for the delay you experienced during check-in. We understand how important a smooth and efficient process is after a long journey, and we will review this with our team to ensure improvements are made. Your comfort and satisfaction are our priority, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Basic
par un voyageur de Whittier
Publié le 16 sept. 2024 sur Expedia
Just terrible never again
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Levit, Thank you for your feedback. We’re sorry to hear about your disappointing experience. This is not the level of service we aim to provide. We value your feedback as it helps us improve. We hope you might consider giving us another chance in the future to better meet your expectations. Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Room was clean.. but found 3 roaches on 3 separate trips to the bathroom.. was told i would be given my room deposit back right then and would have a manager contact me about the roaches.. a week later, still no calls and no deposit return. Staff on site was friendly as i was to them as well.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Brit, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
par un voyageur
Publié le 13 sept. 2024 sur Hotels
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Rude staff... night front desk was rude... a lot of unnecessary process... plus keys didnt work for the first night and first day... had to constantly go to front desk to reset... need to update rooms and furniture...
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Sunshine, Thank you for your feedback. We apologize for the inconvenience you experienced with our night staff and the repeated issues with the key cards. Your comments about the check-in process and the need for room and furniture updates are noted, and we are working to make improvements. We strive to provide a seamless and comfortable stay, and we regret that we fell short during your visit. We appreciate your input and hope to welcome you back to Extended Stay America for a more pleasant stay.Sincerely,Hotel Management
