Note fondée sur 377 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Je n'y retournerai pas!
Publié le 30 mai 2015 sur HotelsTerrible - une nuit (j'ai raté mon avion) j'ai reservé une chambre non fumeur et on m'a mis dans une chambre fumeur pretextant qu'il n'y avait pas d'autre chambre. Hors sur le site hotel.com il etait précisé Non fumeur! Hotel desuet- a renover completement.
par Manu de France
average service
Publié le 18 août 2014 sur Hotelsno gym room - no breakfast - no smile - cleaning not good - noisy fridge
Commentaires de Gestion de l’hôtel
1 nov. 2014 par Manager, Gestion de l’hôtel
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you had cleanliness issues in your room and that you received such poor service from my staff. In response to your feedback, I will be working with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I will be meeting with my entire team to review customer service standards to ensure that we are providing excellent service. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
par un voyageur
Publié le 13 août 2024 sur Expedia
Worst stay I have ever had. We had to keep the lights on at night to keep the roaches at bay. 4 nights with hardly any sleep. When I asked for a room with no roaches they basically told me they didn’t have one. Also, the microwave didn’t work. Horrible experience I will never stay at an extended stay ever again!
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Cassidy, We deeply regret to hear about your recent experience and sincerely apologize for the inconvenience you encountered. We take issues like pest control and maintenance very seriously and will address these concerns with our team immediately. Your feedback is invaluable, and we are committed to improving our services. We hope you will give us another chance in the future to provide you with a more pleasant stay.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Moret than 10 cockroaches every where running around in the room
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management , Gestion de l’hôtel
Dear photjana, Thank you for bringing this to our attention. I’m deeply sorry to hear about the issue with cockroaches in your room. This is unacceptable, and we take such matters very seriously. We are addressing this immediately with our pest control team to ensure this doesn’t happen again. Your feedback is crucial for us to improve, and we would like to discuss this further to make amends. We hope to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 24 juill. 2024 sur Expedia
par un voyageur
Publié le 13 juill. 2024 sur Expedia
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Decent place but as soon as I walked into the room, roaches were seen scurrying. The sink had food particles still in it. Bed was comfortable, staff was very friendly and nice. I would consider staying again just didn’t like seeing the bugs.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Melissa, Thank you for your feedback. We're glad you found our staff friendly and the bed comfortable. We apologize for the cleanliness issues you encountered and are addressing them immediately. We hope to provide a better experience on your next stay at Extended Stay America.Sincerely,Hotel Management
par un voyageur
Publié le 27 juin 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Mohammed, We appreciate your feedback and are glad you had a positive experience. If you have any further comments or if there is anything else we can do to improve your stay next time, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 27 juin 2024 sur Expedia
This property is super dated, none of the plugs in my room work and it had a stitch. The staff was nice and it. In a good location overall,
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Everett, We apologize for the inconvenience you experienced during your stay. Ensuring all amenities are functional is a priority, and we regret that the plugs in your room were not working properly. Your feedback is valuable, and we are addressing these issues with our maintenance team to make necessary improvements. We appreciate your kind words about our staff and the location. Please consider returning in the future, as we are committed to enhancing our facilities to provide a more comfortable stay for all our guests.Sincerely,Hotel Management
par un voyageur
Publié le 20 juin 2024 sur Hotels
