Note fondée sur 6 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
100 % des clients le recommandent
4,7 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 16 juill. 2024 sur Hotels
5 sur 5
par un voyageur

Publié le 1 avr. 2024 sur Hotels
Le séjour a été très reposant, le SPA est très reposant
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 21 oct. 2019 sur Hotels
4 sur 5
Recommandé
pour Tout le monde
par claire de d

A 2 pas du puy du fou

Publié le 22 avr. 2014 sur Expedia
Hôtel dans un parc magnifique avec pleins d animaux , restaurant excellent ! Seul bémol un lit trop petit pour 2 et un jaccuzzi un peu cher !
2 sur 5
par un voyageur

Publié le 27 juill. 2023 sur Expedia
Where to start? Lets be positive...the staff were all very friendly and attentive and the manager (whose name I missed but has a nice dog) was very good in dealing with my complaint and said that she had only recently joined and recognised there was a lot to do. The plan was to spend a couple of days at the hotel relaxing in the grounds and making use of the pool etc however we decided to cut short our stay due to a number of reasons; Our room was the smallest in the Chateau and not really big enough for 2 people with two suitcases. The mini bar could not be opened without rearanging the furniture first. The ac was noisy even when off. In the bathroom the toilet seat was broken and the shower head was leaking. A bin was just laying on its side under the vanity unit...I didn't check to see if it was clean or dirty. Generally the hotel is in need of a major upgrade. You can have an old property with old furnishings but they can still be maintained or replaced....the bathroom can be easily be bought up to date. There would be more leeway but the price was 5 star but the hotel was nowhere near.
Commentaires de Gestion de l’hôtel
7 août 2023 par La direction, Gestion de l’hôtel
Thank you for taking the time to comment on your recent stay at our hotel. We value our guests' opinions and are pleased to hear that you found our staff friendly and attentive. We apologize for any inconvenience you may have experienced during your stay.We deeply regret to learn that your overall experience did not live up to your expectations due to certain shortcomings in your room and its amenities. Please accept our sincerest apologies for any inconvenience caused. We take the comfort of every guest seriously and would like to assure you that we are taking immediate action to resolve the issues you have raised.Regarding room size, mini-bar access and noisy air conditioning, we are already reviewing the configuration and layout of our rooms to ensure a more spacious and friendly environment for our guests.Please do not hesitate to contact us directly if you have any further questions or requests. We remain at your disposal to ensure that your future visit exceeds all your expectations.
3 sur 5
par un voyageur

Good for Puy du Fou but perhaps a bit too formal?

Publié le 17 août 2015 sur Hotels
A stop-over whilst visiting Puy du Fou parc. A positive experience all round. Our room was lovely but if being a little picky it was in the eves of the roof of the building and so was very dark - which actually would have been cosy in the winter but on a summer's day.... Restaurant was just too formal and the lights in the dining room way too bright. The food was certainly gourmet but in a funny way it would have worked better if it was less stuffy and arguably more contemporary - a wee bit old-fashioned 'classic' French cuisine which many love but as a family dining experience we felt was too formal.