Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de West Bloomfield, MI
Stunning!!!!
Publié le 7 déc. 2024 sur HomeAwayTo say that this was my favorite VRBO stay is an understatement! This home is breathtaking! There is so much space and the yard is absolutely beautiful! I loved all the open air you can have in the home. There are many doors that open to the screen porch which is almost as big as the home. The pictures do it no justice! There are so many places to sit comfortably in this home and on the porch. There are ceiling fans in every room, plenty of drinking water, paper towel and toilet paper provided. It is in a very safe area and the home is very secluded and private. The yard has a gate that locks and the road is gated at night for extra safety. We were very comfortable walking day or night. There are a ton of great place to eat and shop close by. We didn’t even rent a car, just used a taxi to and from the airport. There are taxis close by and a bus that runs for cheap. The owners of the home were so helpful during check in, making sure we had everything we needed and knew how to lock everything up. I cannot wait to visit again. I LOVE this town, home and yard. Did I mention how beautiful all the flowers are??!! There are two lounge chairs outside and the owner washed the cushions and brought them over nice and clean for us. There is plenty of sun during the day in the yard to catch a few rays of sun if desired. I truly cannot say enough how much I loved this home and hope I get to stay again soon.
par un voyageur
Poor communication is a problem
Publié le 2 déc. 2024 sur HomeAwayThe home is spacious. A large kitchen has all appliances. Two bedrooms, both with en suite bathrooms. A huge enclosed veranda looking out on a manicured garden. Well located at end of the Malecon (15+ minute walk to main plaza) and local six corners’ shops. So why did we leave early?
Let me preface this by saying that once the owners (they don’t use their real name) returned to Ajijic and I found them living next door, they graciously allowed us to use their casita while the power was out in the rental and giving us the option to move out for a partial refund. That said, I could talk about the salvation army furniture, the wooden beds – even less comfortable than they sound, the lack of lighting on the private road or in front of the house, the swarms of ants (tiny on kitchen counter, large near bedroom) and other bugs invading home, difficulties with the TV and internet, or the repeated power outages (that didn’t impact the hosts with a backup generator) and lack of flashlights or candles. But most of this can be chalked up to, as the hosts said, “Welcome to Mexico.”
My real complaint is the lack of communication or caring. The host stopped answering their phone after day one, later explaining they don’t own a cell phone and don’t know how to access their voice mail?!?! The only contact was a housekeeper who spoke Spanish. What hurt the most was sitting in the dark while the hosts, two doors over with power, didn’t care enough to walk over to see if we needed anything.
Commentaires de Gestion de l’hôtel
15 déc. 2024 par VrboOwner, Gestion de l’hôtel
Our response to this unhappy review, after a village-wide power outage, follows: Though we offered alternative accommodation, which was accepted; early, refunded departure, which too was accepted, the guest remained unsatisfied and was reduced to insulting us and even our furniture which is listed Antique and Mexican Artesan as photos show. Luckily, in answer, we have entirely 5 * reviews, three of them just days from“hurt” Guest's stay: Dec 6/24 Christine: “Stunning! To say that this was my favorite VRBO stay is an understatement! This home is breathtaking!...The pictures do it no justice!...The owners of the home were so helpful during check in, making sure we had everything we needed...There are two lounge chairs outside and the owner washed the cushions and brought them over for us...I truly cannot say enough how much I loved this home.” Oct 10/24 Gabriele: “Fantastic! This property is absolutely stunning. It is immaculate and beautiful. The garden is a dream. We had great communication with the owner. We could not have picked a better property.” Dec 11/24 Steven: “...a spectacular home with every amenity. Huge kitchen, great dining room and living room with comfortable furniture....The big screened-in patio surrounded by the gardens was a beautiful spot to sit and have coffee in the morning...Even though we were on a late flight - 9:00 PM - we were met at the gate and shown around and provided with keys and a gate remote. It was a great stay."
par un voyageur de Myakka City
Fantastic
Publié le 11 oct. 2024 sur HomeAwayThis property is absolutely stunning. It is immaculate and beautiful. The garden is a dream. We had great communication with the owner. We could not have picked a better property. Looking forward to coming back in April.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Gabriele. Your review is what we strive for. Reyna had nothing but good things to say about your party too. I am glad you are returning soon!