Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,3 Service et personnel
2,7 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I had no water could not use the toilet tv did not work room had bugs in it
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you faced during your stay. This is not the experience we aim to provide to our valued guests.
We have immediately notified our maintenance team to fix the water and TV issues in the room you stayed in. Our housekeeping team will also address the bug situation promptly.
Please be assured that we have taken your feedback seriously and are taking appropriate measures to ensure that such situations are avoided in the future.
For any further assistance or feedback, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding and patience.
Kind regards,
Team OYO
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience. We apologize for any inconvenience you may have faced during your stay with us. Your feedback is valuable to us and we always strive to improve our services.
If there is anything specific you would like to bring to our attention or if you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you again for choosing OYO Rooms. We hope to have the opportunity to welcome you back in the future.
Warm regards,
Team OYO
par un voyageur
Remove from Hotels.com
Publié le 17 août 2024 sur HotelsThis place should be condemned, the pic they show is the front of building I was around back and I was only customer. except someone who lives there ? junk on ground outside his room... Ok I was nervous when I saw the outside (I would not have taken my wife here) but when I opened the door to go upstairs the smell was bad, I thought I will turn a/c on that will help, curtain was barely hanging up that was the good. I pulled the bedspread back 7-8 burn marks I rolled it all the way over to other side ( figured it was smoking room) I pulled the top sheet back and bugs were scurrying everywhere little specks big bugs dozens, I turned A/C off locked room and turned my key in the lady at the desk was a nice lady she offered me another room, but I still feel bugs crawling on me even today. The health department should be contacted. The county building codes should be called, they had chairs laid across the hall way to keep someone from going down hall I am not sure if the flooring was out or what was going on. Could you please give us credit towards our next stay ? We have been faithful users of your app, If not we will not be using hotels.com anymore there was only one other hotel in the area and she gave me a break just because I showed her pics. Thanks Jerry Copley
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Jerry! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
par un voyageur
Dump
Publié le 13 août 2024 sur HotelsThis place is an absolute dump. Dirty filthy place. Parking lot looks like a junk yard. Rooms are nasty, beds are not clean, roaches. We left immediately after seeing the room. They would not refund our $383.00. You people do people wrong
And you support places like this. Shame on you, and you rip people off.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par S, Gestion de l’hôtel
Hi, Randy! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah
par un voyageur
Publié le 10 juill. 2024 sur Expedia
I was very disappointed with my stay here. There were bugs in the room, peeling wallpaper, patches on everything and the hallway smoke alarms were beeping due to dead batteries. Everything was rundown.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Joey, Gestion de l’hôtel
We are Margaret! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
par un voyageur
Publié le 1 juill. 2024 sur Expedia
This property is very unsafe to stay at. The building has holes and is in disrepair. The smell of mold is everywhere. I checked out as soon as i checked in and am now in a fight to get my money back. The company, even after providing proof from the hotel were I left, says we stayed there the full time. I wouldn't recommend this hotel or at this point company to anyone as they are now going against there own terms of agreement as listed on there website for refunds. The pictures shown are not what you get.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par J, Gestion de l’hôtel
Thanks for coming
par un voyageur
Publié le 19 juin 2024 sur Expedia
Pulled up and turned around. Could see through to the rooms.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Patty, Gestion de l’hôtel
thank you we need our key back please .
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Very out dated. Bed bugs in the bathroom. Killed three of them
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Megan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
par un voyageur
Publié le 19 févr. 2024
Older building staff is very friendly grandmas house vibe
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Thanks for the positive rating, Doug! Hope to welcome you again soon. Regards, Noah.
