Ratings based on 935 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 4, 2024
The staff were super polite and rooms were so clean
Comment from Hotel Management
Nov. 4, 2024 by Customer Service, Hotel Management
Bailey, we’re delighted you loved your experience at Best Western Charleston. Our team takes pride in providing friendly service and immaculate rooms. We hope to welcome you back soon!
by A traveller from APOPKA
Posted Nov. 2, 2024
Staff was kind, considerate and very helpful
Comment from Hotel Management
Nov. 4, 2024 by Customer Service, Hotel Management
CYNTHIA, we’re delighted you loved your experience at Best Western Charleston (West Virginia). Our team members always strive to provide kindness, consideration, and helpfulness. We look forward to welcoming you back!
by A traveller from APOPKA
Posted Oct. 28, 2024
All of the staff were patient, kind and helpful
Comment from Hotel Management
Nov. 1, 2024 by Customer Service, Hotel Management
Cynthia, we're thrilled you enjoyed your stay at Best Western Charleston (West Virginia). The team members appreciate your kind words and are delighted to have been of assistance. We hope to welcome you again soon!
by A traveller
Posted Oct. 1, 2024 on Expedia
Everything was excellent except the parking lot which had dead trees, weeds in walkways and uncut grass. For very little money, you make a much better first impression.
Comment from Hotel Management
Oct. 1, 2024 by Customer Service, Hotel Management
Herbert, thank you for your feedback. We are thrilled you enjoyed your stay at Best Western Charleston. While our team will look into improving the exterior areas, we're delighted that the rest of your experience was excellent. We hope to welcome you back soon!
by A traveller
Posted Sep. 8, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Customer Service, Hotel Management
Chang, thank you for staying with us at Best Western Charleston. We’re delighted to know you enjoyed your experience. We're looking forward to welcoming you back in the future!
by A traveller
Posted Aug. 9, 2024 on Hotels
Outside area a little questionable especially at night but safe. Only 1 working elevator due to construction. Room nice and comfortable while traveling with 16 yr old. Breakfast bar good.
Comment from Hotel Management
Aug. 9, 2024 by Customer Service, Hotel Management
Teresa, thank you for your feedback. We are glad to hear you found your room comfortable and enjoyed the breakfast bar. Your comments about the outside area and elevator situation are important to us, and we are continuously working to enhance the guest experience. We hope to welcome you back in the future.
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Customer Service, Hotel Management
Kelly, thank you for choosing to stay with us at Best Western Charleston. We're glad to know you had a pleasant experience. We hope to welcome you back on your next visit to Charleston!
by A traveller
Posted Aug. 3, 2024 on Expedia
Elevator was not properly functioning and clean
Comment from Hotel Management
Aug. 4, 2024 by Customer Service, Hotel Management
Javier, thank you for staying with us at Best Western Charleston. The team is sorry to hear about the inconvenience with the elevator. Your feedback is valuable and will help improve our guest experience. We hope to welcome you back soon.
by A traveller
Go stay somewhere else.
Posted Jul. 30, 2024 on HotelsIf you are looking to stay in downtown Charleston, just pay the extra $50 to stay in a nicer hotel. While the staff was incredibly helpful and friendly, the sheets and towels were bright and clean, the actually infrastructure of the hotel is less than desirable. The pool is incredibly small and there was only one working elevator when I was there and it felt like it was going to break at any moment. Cheers to the staff who make it work, but Best Western really needs to invest in the inside of the hotels.
Comment from Hotel Management
Jul. 31, 2024 by Customer Service, Hotel Management
Pauline,Thank you for sharing your thoughts on your recent stay. We're pleased to hear our team members were helpful and friendly and that you found the linens clean. Your feedback about the infrastructure is appreciated, and we take all comments seriously to ensure we provide the best possible experience. We hope you will consider giving us another opportunity in the future.
by A traveller
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 18, 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Amanda!It's outstanding you had such a wonderful experience at Best Western Charleston (West Virginia). We care about the satisfaction of our guests. We can't wait to see you again soon!
