Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
RECEPTIONNISTES TRES SYMPAS
Publié le 3 juill. 2023 sur HotelsPersonnel de la réception très , très sympa qui essayait de parler le français avec beaucoup d'application et d'humour . Hôtel très propre , chambre au 5èmè et dernier étage comme demandé ; bon petit déjeuner . Parfait .
Commentaires de Gestion de l’hôtel
5 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Bruno, We are delighted you enjoyed your stay at Comfort Suites West of the Ashley. It is nice to know we exceeded your expectations and that you thoroughly enjoyed our excellent service, comfortable accommodations, and breakfast! We hope you will come back whenever your travels bring you to our area.Ben CreasyGeneral Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Scott, Thanks for the outstanding rating! We are delighted your time at Comfort Suites West of the Ashley was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel Leadership Team
par un voyageur
Publié le 19 août 2024 sur Expedia
Staff friendly and a pleasure.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Kristi, We are flattered by your generous review of Comfort Suites West of the Ashley. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to our area. Hotel Leadership Team
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Karen, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Comfort Suites West of the Ashley. We look forward to serving you again in the future.Hotel Leadership Team
par un voyageur
Publié le 18 août 2024 sur Expedia
The staff is friendly and they strive to accommodate your needs. Although the breakfast needs some attention, overall it was a good place to stay during our visit.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Karen, We are pleased to read that you loved the attentive service provided by our associates and had a pleasant stay. However, we are sorry for the disappointment you had with the breakfast. We have shared this with the culinary team and are grateful for your comments. Thank you for reviewing your stay at Comfort Suites West of the Ashley and for your kind rating; we hope to welcome you back.Hotel Leadership Team
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Management, Gestion de l’hôtel
Dear Tim, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Comfort Suites West of the Ashley.Hotel Leadership Team
par un voyageur
Location!!!
Publié le 15 août 2024 sur HotelsThe first lady at the desk as we entered was cold, but adequate. Later lady was friendly. It was a typical 3 star hotel. I would definitely stay again. Great location to visit Charleston.
Commentaires de Gestion de l’hôtel
17 août 2024 par Management, Gestion de l’hôtel
Dear Karen, Thank you for being our guest and for the feedback. We are glad to read you had an overall satisfactory visit and that our location was perfect for your needs. We strive to provide thoughtful and intuitive hospitality, and we regret to learn that you found our front desk service to be inconsistent. We appreciate you being our guest, and we look forward to welcoming you again soon.Hotel Leadership Team
par un voyageur
Publié le 14 août 2024 sur Expedia
Very clean. Would benefit from a non skid mat in shower. Parking was tight. Breakfast was uninspiring and starting around 8:50a no effort was made to refill or refresh. I would stay stay again
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Stephanie, While we are pleased to hear that you found our property, Comfort Suites West of the Ashley, well-maintained, we have noted your suggestions regarding the addition of a mat in the shower and improvements to our breakfast service. Your feedback will be shared with the appropriate individuals for future enhancements. We also apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. Thank you for your valuable feedback. We look forward to the opportunity to welcome you back and provide a more enjoyable stay.Hotel Leadership Team
par un voyageur
Publié le 13 août 2024 sur Expedia
Indoor pool was nice for the kids but quite dirty. No housekeeping the entire 4 day stay. Had to pick up towels at desk. Breakfast was good and a convenience. Staff was ok. Price was good.
Commentaires de Gestion de l’hôtel
14 août 2024 par Management, Gestion de l’hôtel
Dear Joyce, Thank you for being our guest and for the feedback. We are glad to read you enjoyed the breakfast we served and found us to be a good value. However, we apologize for the indoor pool conditions you have described and will be working with the appropriate individuals to make the necessary changes. We understand your frustration and are grateful for your patience in these matters. We also apologize for the service shortfalls and have shared your feedback with our housekeeping staff. We certainly understand the frustration you must have felt and appreciate your patience in these matters. We do hope you will reconsider and stay here again should your travels bring you back to our area.Hotel Leadership Team
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Leadership Team , Gestion de l’hôtel
Dear Dario, Thank you for your recent visit to the Comfort Suites West of the Ashley and for posting a generous rating of our hotel. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to the area. Hotel Leadership Team
