Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
RECEPTIONNISTES TRES SYMPAS
Publié le 3 juill. 2023 sur HotelsPersonnel de la réception très , très sympa qui essayait de parler le français avec beaucoup d'application et d'humour . Hôtel très propre , chambre au 5èmè et dernier étage comme demandé ; bon petit déjeuner . Parfait .
Commentaires de Gestion de l’hôtel
5 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Bruno, We are delighted you enjoyed your stay at Comfort Suites West of the Ashley. It is nice to know we exceeded your expectations and that you thoroughly enjoyed our excellent service, comfortable accommodations, and breakfast! We hope you will come back whenever your travels bring you to our area.Ben CreasyGeneral Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Great staff and nice clean rooms. Will stay again!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Management, Gestion de l’hôtel
Dear Sandra, It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing Comfort Suites West of the Ashley, and we look forward to welcoming you back soon!Hotel Leadership Team
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Great breakfast.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Carolyn, We are delighted to hear you enjoyed our breakfast offerings. Providing a great start to your day is important to us, and we're happy that it met your expectations. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to Comfort Suites West of the Ashley soon!Hotel Leadership Team
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Management, Gestion de l’hôtel
Dear Ashley, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Hotel Leadership Team
par un voyageur
Publié le 5 oct. 2024 sur Expedia
The property was clean and centrally located. My grandmother and Aunt were treated rude, by 2 staff members on the morning shift. Made them feel unwelcome. Room was clean enough, bed was soft, and the parking is very tight. But, overall I say a 6.5 out of 10..
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Leadership Team, Gestion de l’hôtel
Dear Angela, We are glad our location was convenient for everything you wanted to do on this visit and that you liked our well-maintained hotel. However, we do offer valet parking as an added convenience for our guests. On a future visit, we will be happy to assist you with some options. We are also sorry for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Hotel Leadership Team
par un voyageur
No Cable
Publié le 5 oct. 2024 sur HotelsCable went out on second day of my stay and was still out when we checked out the next morning. This is seems to be a common theme with this location. The cable was out when I stayed last month as well.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Management, Gestion de l’hôtel
Dear Valued Guest, We are sorry for your disappointment with the cable going out and regret the inconvenience caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope to have another chance to welcome you on a future visit.Hotel Leadership Team
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Management, Gestion de l’hôtel
Dear Megan, We are glad you had a wonderful time at Comfort Suites West of the Ashley. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Hotel Leadership Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We had 2 rooms at check in, then rented a large suite. The key to the suite started malfunctioning immediately! The staff was apologetic each and every time (about 20) until our last night. Bob, a rude, mean older man was working the front desk, upon asking him to please rekey our cards AGAIN he started, “ Yall are the only people with a key problem very rude in front of another guest. As if we wanted to keep going all the way downstairs for new keys. We checked out and went to Springhill Suites rented the largest rooms and stayed another 4 days!! No key issues, not Mr. Bob!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Management, Gestion de l’hôtel
Dear Bernard, We sincerely apologize for the unpleasant interaction you had with some of our associates and for the service shortfalls you experienced while here. This is not typical of our service, and we certainly understand your frustration and are grateful for your patience. We have addressed these matters with the appropriate team to ensure this is not repeated. We do hope you will revisit so we can provide you with the hospitality and accommodations you deserve.Hotel Leadership Team
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Management, Gestion de l’hôtel
Dear Jovan, It was a pleasure having you as our guest at Comfort Suites West of the Ashley. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Hotel Leadership Team
