Note fondée sur 839 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2023 par Guest Services, Gestion de l’hôtel
Bertrand, Thank you for taking the time to submit a review. We are happy you enjoyed your stay. Thank you for being a valued customer and we hope to welcome you again whenever your travels bring you back to the area. Have a great day!
par un voyageur
Publié le 26 mars 2022 sur Hotels
Odeur désagréable dans la chambre, service et qualité du restaurant très mauvais
Commentaires de Gestion de l’hôtel
29 mars 2022 par Guest Services Manager, Gestion de l’hôtel
Thank you for taking the time to submit a review. We are happy you enjoyed your stay. Our apologies for not meeting your expectations. Whilst an apology will regrettably not alter the outcome of this occasion. We do extend it with all sincerity. Please know we value your business. Have a wonderful day!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par GM, Gestion de l’hôtel
Dear Jacklyn, What a great review! I am thrilled to see that you had a great stay, and I hope that we will be your first choice for lodging in Camden from here on out. Thank you for your business, and please come again. Best, Amanda Carter, GM
par un voyageur
Publié le 18 août 2024 sur Hotels
We were at the hotel during a time when there was a Tornado spotted, high winds, and heavy rain preceding Tropical Storm Debby. We were in a Stay in Place Order.
The hotel kept Staff at the hotel to insure restaurant meals and room essentials. They helped move our cars to higher ground to avoid flooding areas. THANK YOU STAFF FOR YOUR DILIGENCE IN KEEPING US SAFE AND CARED FOR!!
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Dear Anonymous, I am happy to hear that you felt well cared for during such a stressful time. In situations like this one, we all have to work together to stay safe, remain calm, and wait out the storm. Hosting you was our privilege, and we hope to welcome you back under better circumstances. Best, Amanda Carter, GM
par un voyageur de Kent
Publié le 17 août 2024 sur Expedia
An older hotel but nicely maintained except the pool. Pool deck and drains not cleaned the three days we were there. Lift chair doesn’t work but no out if order sign. Water was murky with a green tinge.
Commentaires de Gestion de l’hôtel
18 août 2024 par GM, Gestion de l’hôtel
Dear Janiece, Thank you for providing us with your feedback. Your informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the issues at the pool. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Amanda Carter, GM
par un voyageur
Publié le 17 août 2024 sur Expedia
The property is a little dated but there have been nice improvements made. The fitness area is small but just what you need for your stay and i loved that it had a pool. Great location and views! Close and convenient to many sights. The staff was amazing, so kind and helpful from check in to check out!
Commentaires de Gestion de l’hôtel
18 août 2024 par GM, Gestion de l’hôtel
Dear Amanda, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Amanda Carter, GM
par un voyageur
Publié le 17 août 2024 sur Hotels
Great location.food in the restaurant is amazing. Awesome view.
Commentaires de Gestion de l’hôtel
18 août 2024 par GM, Gestion de l’hôtel
Dear Maria, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our great location and amazing view. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Amanda Carter, GM
par un voyageur
Publié le 16 août 2024 sur Expedia
Top floor restaurant has a fabulous view!
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Dear Jennifer, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Amanda Carter, GM
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 15 août 2024 sur Expedia
Roaches in my room, property stinks, front desk staff are not trained properly, would not recommend. I checked out early and went to a different hotel across the street. Imagine waking up and seeing a roach next to your feet and you just gave a hotel $900. Goodbye.
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Dear Sekia, Please know that we take pest issues very seriously and have strict measures to prevent them. Our team conducts thorough inspections during room cleanings and promptly addresses any guest reports of potential problems. Additionally, we have a monthly pest control service provided by a third-party vendor, and the Health Department conducts semi-annual inspections to ensure our cleanliness standards are maintained. Your satisfaction is important to us, and we are grateful for your business. We hope these efforts restore your trust in us, and we look forward to the opportunity to welcome you back. Sincerely, Amanda Carter, GM
