Note fondée sur 955 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Melanie B, Gestion de l’hôtel
Dear Guillaume,Thanks for the review. We appreciate the feedback. Thanks for staying with us!
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Sarah Alleyne Front Office Manager, Gestion de l’hôtel
A perfect score! How exciting! We thank you so much for this survey as we continue to push and raise the bar in our efforts of customer service. We hope to welcome you back another time soon!
par un voyageur
Pour une nuit
Publié le 1 sept. 2023 sur HotelsLoin du centre historique, obligation d'avoir une voiture.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Danielle S., Gestion de l’hôtel
Dear Renan,Lamentamos saber que la ubicación no era adecuada para usted. Esperamos que eso no te haya impedido disfrutar. Ciertamente le agradecemos que nos haya elegido para su alojamiento.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Old hotel poorly renovated
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sarah Alleyne Front Office Manager, Gestion de l’hôtel
We are so sorry to hear that your experience was less than exceptional. Your feedback is very important to us and we are always looking for ways to improve the overall service and conditions of the hotel. We are working day by day to continue to grow in our efforts. Thank you again and we hope to welcome you back and provide you with a better and more positive experience.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
I reserved a king size room and when I arrived they informed me I was switched to a queen room. I asked for an explanation and received none. I informed them my back was se Emely injured in the Army and I had to have a king. The manager took over a half hour to get us a king room and this was after I was assured they did not have a king. I got no explanation and it was uncomfortable having customers being moved ahead of me. What happened. Kind of destroyed our evening plans too. So much for our night in Charleston.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sarah Alleyne Front Office Manager, Gestion de l’hôtel
We are so sorry for missing the mark with your recent stay. We can only hope to grow from this and use this survey as a teaching tool for the team to find ways to better explain difficult situations such as this to cut down on wait times and inconvenience our guests. We only hope to welcome you back another time to show you a better and more positive experience than this one. Thank you again for taking the time to leave us your feedback as it is greatly appreciated.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Why would you build a hotel in a place you can't get to and one that has no parking and you get charged for parking.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sarah Alleyne Front Office Manager, Gestion de l’hôtel
We thank you for your feedback as we are always looking for ways to improve upon what we have here at this location. We apologize if this stay caused you any kind of inconvenience and know that we value your opinion and we hope to grow and find better ways to improve. Thank you once again!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Check in was easy and fast. Hot breakfast was good. Checkout was fast.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Melanie B, Gestion de l’hôtel
Dear Lakishia,Thanks so much for your review. It was great to see that the check in and check out was easy and fast and the breakfast was good. We are here to provide excellent service for all of our guests, and it looks like we provided that for you.
par un voyageur de Winston Salem
Publié le 16 sept. 2024 sur Expedia
The staff was very friendly. I paid for a suite but non available during checking. Parking was not convenient, and I did not feel safe while getting from parking to hotel. The room needs update and the lighting on the hallways needs to be improved. I was on the lower level and I did not like that.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Melanie B, Gestion de l’hôtel
Dear Marcia, We do apologize about the issues with the room and parking. It was great to see you felt the staff was very friendly. Thanks for the perfect rating and for staying with us!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Our check in was terrible! Check in time was for 4pm. We arrived at 5pm to be told that the King room we reserved wasn’t available! A reservation we made 4 months prior! We had to wait another hour, after 6pm, to finally be checked into our room!
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Melanie B, Gestion de l’hôtel
Dear Mark,We do apologize that your room was not available to you at check in time. We try to ensure that all we have rooms available for or guests at check in it seems we fell short in your case. If you are ever back in the area, please allow us another chance to serve you.
