Note fondée sur 298 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Our stay was good! Everything was clean. The remodeling did not hurt our stay at all. Actually, it was away from where we were. Didn’t know it was going on.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Zanny, GM, Gestion de l’hôtel
Thank you for your positive feedback and for the perfect review! Please stay with us again soon!
par un voyageur
Needs a lot of improvement
Publié le 13 sept. 2024 sur HotelsRemodeled room that had a filthy shower rust stains on the walls. Toilet lid was filthy underneath it. Doors slammed shut in hallway. Key card hardly worked had to pull the handle hard just for the key to work. I use holiday inn 3 times a wk this is by far my worst experience
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Zanny, GM, Gestion de l’hôtel
I wanted to apologize that the hotel was not up to your standards. I will coach my housekeeping staff to clean better. We are getting new door handles and key card entries, however, they just haven't come in yet.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
This property is under major reconstruction/renovation. That should have been disclosed and discounted. Went for relaxation and got none due to continuous banging and pounding of workers renovating right next to us. My dog barked constantly because of the banging noises. Definitely no rest. The remote didn’t work, the extremely high bed my elderly mother had a hard time getting in and out of, the toilet was extremely low, there was something sticky all over the bathroom sink which could not be removed! Not a good weekend getaway, paid extra for the dog and just terrible experience!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Zanny, GM, Gestion de l’hôtel
Dear Yalishi, I am so very sorry that you had a negative experience. We could have moved you to a different room to accommodate you. If you contact Expedia, ask them for a refund and I will approve it. Just have the representative ask for me, Suzanne. Thank you and again, I apologize for your troubles.
par un voyageur
Publié le 11 août 2024 sur Expedia
Excellent service and the breakfast was great! Even with the remodel I had a pleasant stay….great job guys!
Commentaires de Gestion de l’hôtel
15 août 2024 par Zanny, GM, Gestion de l’hôtel
Thank you so much for your 5 star review! We really appreciate it and hope that you stay with us again!
par un voyageur
Foresight was kind sight
Publié le 11 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
15 août 2024 par Zanny, GM, Gestion de l’hôtel
Thank you for your review! We appreciate you staying with us and hope that you will stay with us again soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
Staff was very friendly opened the pool early for my granddaughter. First room we had wouldn't open correctly and got me in another room in 5 minutes. Under construction right now so it will improve.
Commentaires de Gestion de l’hôtel
15 août 2024 par Zanny, GM, Gestion de l’hôtel
Thank you for staying with us! We do have a great staff and I'm glad you had a pleasant experience.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Zanny, GM, Gestion de l’hôtel
Thank you for staying with us! We appreciate your review!
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Zanny, GM, Gestion de l’hôtel
Thank you for your review! We hope you stay with us again!
par un voyageur
All around great!
Publié le 27 juill. 2024 sur HotelsOur whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Zanny, GM, Gestion de l’hôtel
Thank you for your review! We appreciate you very much!!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
The workers were fantastic but the construction was not fun, there were ants everywhere (including IN the bed), and the toilet was functional but broken. Very disappointed since we’ve stayed at Holiday Inn Express hotels before with no issues.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Zanny, GM, Gestion de l’hôtel
We are so sorry that you had experienced an ant problem! We work very hard to spray for them and because of the construction, they come out of the woodworks! Please accept our apology!
