Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Hotelmgmt, Gestion de l’hôtel
Maxime, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.
par un voyageur
Publié le 26 sept. 2019 sur Expedia
beaucoup de commodités, emplacement parfait pour une visite de la ville
Commentaires de Gestion de l’hôtel
28 sept. 2019 par HotelMgmt, Gestion de l’hôtel
It’s wonderful to hear you appreciated our first-class amenities and made the most of our convenient location, as we’re close to many fun attractions, great restaurants, and bars. We loved hosting you at Hyatt House Charleston Historic District and look forward to the opportunity to welcome you back!
par un voyageur de Atlanta
Publié le 29 déc. 2024
Parking was VERY expensive and really cut into our entertainment budget.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par Hotelmgmt, Gestion de l’hôtel
Deangelo, thank you for taking the time to provide feedback. We’re sorry for any inconvenience caused by the parking situation. The garage near the hotel is run by the City of Charleston, and their rates are set independently. We appreciate your understanding and look forward to welcoming you back for another stay.
par un voyageur de Atlanta
Publié le 29 déc. 2024
Parking cost A LOT for this property. It really cut into the entertainment budget.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par Hotelmgmt, Gestion de l’hôtel
Deangelo, thank you for your feedback. Please know that the parking garage adjacent to the hotel is publicly owned and operated by the City of Charleston, and their rates are beyond our control. We apologize for any inconvenience this may have caused and hope to welcome you back in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Everything was great. The only thing is to make it clearer with the parking situation.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Sarah, your compliments and five-star rating made our day here at Hyatt House Charleston/Historic District. We appreciate you highlighting your concerns with parking thought. We will certainly look into this so your future visits are even better. See you then!
par un voyageur de West Columbia
Publié le 30 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We appreciate your five-star rating, Jeffrey! It's great to learn that your visit met all your expectations. We look forward to your next stay and hope to impress you again!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par HotelMgmt, Gestion de l’hôtel
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Right in the heart of downtown Charleston. Well kept hotel, friendly staff, clean and comfortable
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you, Deneen! We're thrilled that you enjoyed our prime downtown location and found the hotel clean and comfortable. It’s always great to hear our team made a positive impression during your stay. We can’t wait to welcome you back for another wonderful experience at the Hyatt House Charleston/Historic District!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The staff at this hotel was absolutely terrible. We requested an early check-in and received an email confirmation that our room was ready at 12:30. When we arrived at 1:30 they said it would be 30 to 45 minutes and when we came back 2 1/2 hours later the room was still not ready, and the staff was extremely rude. The ice machine was broken, on the fifth floor, the water pressure in the shower was nonexistent and our room door was broken. I would definitely not recommend staying here.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HotelMgmt, Gestion de l’hôtel
Sabrina, we’re truly sorry for the inconvenience you experienced during your stay. While early check-ins aren’t always guaranteed, we understand how frustrating the delay was upon your arrival. Your feedback will help us improve how we communicate and handle these situations moving forward. We also apologize for the condition of your room, and we’ll ensure our maintenance team addresses the issues you mentioned. We hope for the chance to welcome you back and provide a much smoother stay.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
It's disappointing for us to see your poor rating, Sharon. We hope you'll consider staying with us again soon, for a more enjoyable experience from check-in to check-out.
