Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Hotelmgmt, Gestion de l’hôtel
Maxime, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.
par un voyageur
Publié le 26 sept. 2019 sur Expedia
beaucoup de commodités, emplacement parfait pour une visite de la ville
Commentaires de Gestion de l’hôtel
28 sept. 2019 par HotelMgmt, Gestion de l’hôtel
It’s wonderful to hear you appreciated our first-class amenities and made the most of our convenient location, as we’re close to many fun attractions, great restaurants, and bars. We loved hosting you at Hyatt House Charleston Historic District and look forward to the opportunity to welcome you back!
par un voyageur
Publié le 24 août 2024 sur Expedia
Manager and the women who manage the check in and inquiry desks at night are excellent. The breakfast is the best around and included in the cost of the room. No wonder they have so many conferences.
Suggestion to Hyatt: you need at least one chair with arms in. Disability rooms.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for your feedback, Virginia! We're delighted to hear that thr manager and the team at the check-in and inquiry desks provided excellent service during your stay at Hyatt House Charleston/Historic District. It’s wonderful to know you enjoyed the breakfast, which is a highlight for many of our guests. We appreciate your suggestion about adding a chair with arms in the disability rooms, and we’ll definitely pass this along to the Hyatt team for consideration. Your insights are valuable, and we’re glad you shared them with us. We hope to welcome you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
To start I live staying at Hyatt but THIS location was unique. They had the worse customer service in valet, housekeeping and at times, the front desk. The areas that stood out for great customer service was the restaurant during breakfast and the Tap Room on the roof and Jay, the Concierge. The valet was the worse if ever seen. They made you come to them and don't need help with your bags, not happening. Housekeeping would "clean" the room but never vaccumed and never refilled the body wash so we ran out while showering. But it's in a great location, Rooms are great, it's quiet and it's within walking distance of some great restaurants, bars and shopping.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for sharing your experience, Dierdre. We're glad to hear that you enjoy staying at Hyatt properties and found the location, rooms, and quiet atmosphere to your liking. It's great to know that our restaurant staff, Tap Room on the roof, and Jay, the Concierge, provided standout service. However, we're truly sorry to hear about the issues you encountered with valet, housekeeping, and at times, the front desk. It's disappointing that the valet service was unhelpful, and housekeeping didn't meet expectations, especially with not refilling the body wash. Your feedback is crucial, and we’ll work to address these concerns to improve our service. Thank you for highlighting both the positive aspects and the areas needing improvement. We hope to provide a better experience on your next visit.
par un voyageur
Publié le 22 août 2024 sur Expedia
Spacious, clean, and affordable. This property checked all the boxes, and we will absolutely stay here again.
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you, Katherine! We’re thrilled to hear that our property checked all the boxes for you with its spaciousness, cleanliness, and affordability. We're delighted you had such a positive experience and look forward to welcoming you back for another stay!
par un voyageur
Publié le 19 août 2024 sur Expedia
Overall the hotel was clean. Buffer was really good. The valet customer service was poor. The valet process for guests was not clearly given and no assistance to help guest to pay for valet claim service. More training is needed. Tips would have been more substantial with a smile or a friendly word.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotelmgmt, Gestion de l’hôtel
It's good to hear that the cleanliness of our property met expectations and that the breakfast buffet was enjoyable. However, it's disappointing to learn about the challenges encountered with the valet service. Clear communication and a welcoming attitude are essential parts of providing excellent service, and it’s clear that this experience fell short. The feedback regarding the need for better training and a friendlier approach is invaluable and will be addressed to ensure improvements are made. The goal is always to provide a seamless and pleasant experience for every guest, and this input is crucial in making that happen. Looking forward to the opportunity to offer a better experience on your next visit.
par un voyageur
Publié le 18 août 2024 sur Expedia
I like the speedy check in process
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for your kind words about our speedy check-in, Tiffany! We're dedicated to ensuring a smooth start to every stay here at the Hyatt House Charleston/Historic District, and it's rewarding to know we succeeded. We look forward to your next visit!
par un voyageur
Publié le 16 août 2024 sur Expedia
Parking is really expensive, plan to add 36-42$ to your stay per day if you bring a vehicle. The rooms were nice and amenities were great. I’d you exercise, the gym was small and surprising crowded and really hot!! Breakfast was decent and staff was really really nice.
Commentaires de Gestion de l’hôtel
20 août 2024 par HotelMgmt, Gestion de l’hôtel
Janna, thank you for your feedback. It’s great to know that you appreciated our rooms and amenities, and that our staff made a positive impression. We’re sorry to hear that the gym was not as comfortable as expected. We’ll look into ways to enhance the experience for future guests. Regarding parking, please know that our rates are consistent with what you’ll find in the city, though we regret if the charge came as a surprise. We hope to welcome you back soon and earn that last star!
par un voyageur
Publié le 15 août 2024 sur Expedia
Very convenient location, the staff was kind and responsive, nice pool and gym. The AC stopped working, they said it was fixed but that we couldn’t feel it yet because there are 300 units in the hotel. The bathroom floor in our room was dirty/stained.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotelmgmt, Gestion de l’hôtel
Mariana, while we’re delighted you enjoyed our location and amenities, we’re truly sorry to hear that issues with the air conditioning and bathroom cleanliness detracted from your experience. Ensuring our guests have a comfortable stay is our priority, and your comments will be reviewed by our housekeeping and maintenance teams to ensure these concerns aren't repeated. We hope you’ll give us another opportunity to deliver the exceptional getaway we're known for.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotelmgmt, Gestion de l’hôtel
Genell, it's incredibly gratifying to earn a perfect score from a guest we value so much! We appreciate your review and hope to have the pleasure of welcoming you back soon.
