Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfait
Publié le 31 juill. 2024 sur HotelsParfait
Très bien placé
Large choix au petit déjeuner et espace confortable
Personnel adorable
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for your high praise! We're so glad that our prime location, wide selection at breakfast, and comfortable accommodations were highlights of your stay. Our staff will appreciate your kind words, and we hope to see you again soon at the Hyatt Place Charleston/Historic District!
par un voyageur
Publié le 5 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2022 par Hotelmgmt, Gestion de l’hôtel
We appreciate your positive rating, Noemie, and hope to see you again soon for another great stay!
par un voyageur
Publié le 8 août 2024 sur Expedia
The location was perfect for restaurants and late night bars. Staff was so helpful and kind! Would come back and stay in the same hotel again !
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotelmgmt, Gestion de l’hôtel
Nicholas, we're thrilled to hear that our central location and friendly staff contributed to a memorable stay! We look forward to welcoming you back soon for another wonderful experience. Thank you for choosing to stay with us.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotelmgmt, Gestion de l’hôtel
Our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par HotelMgmt, Gestion de l’hôtel
It's incredibly gratifying to earn a perfect score from a guest we value so much! We appreciate your review and hope to have the pleasure of your company again in the near future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Very nice and convenient hotel.. Bars and restaurants are walkable the only bad things is that they dont have parking.. they have valet parking for $42 daily. I used the public parking which for me was cheaper than paying $42 a Day... i wouldn't come back to this hotel just for that reason.. I feel its important to have parking included or a least with a small fee. Staff really nice .
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotelmgmt, Gestion de l’hôtel
Jessica, it’s wonderful to learn that you enjoyed our beautiful property, excellent service, and convenient location! Please know that every hotel in Charleston uses a paid valet or parking, and we regret that our charge took you by surprise. Please consider allowing us a second chance to make a better impression.
par un voyageur
Publié le 5 août 2024 sur Expedia
Extremely disappointed with this Hyatt. Upon arrival our toilet was flooded on top of the fact that there was garbage left over from previous guests. There is no safe in the room no umbrellas and no pens or fans. Midway through our travel the hotel Air conditioning broke. For about 2.5 days, our room was 80 . This was obviously an unforeseen circumstance, however the way this was handled was disappointing. After being told the air conditioning was fixed at 11 PM we contacted the front desk multiple times letting them know our room was not cool yet. It was not until 5:30pm the following day that we had a technician see our room and to this issue. We were told that we will only be compensated for one day. Overall this was not what we expected at a Hyatt.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotelmgmt, Gestion de l’hôtel
We're truly sorry for the challenges you faced during your stay, Jenna. The situation with the toilet, room cleanliness, and air conditioning is not reflective of our standards. We regret any inconvenience this caused and are working to prevent such issues in the future. We appreciate your feedback and hope you'll consider giving us another chance to restore your trust.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotelmgmt, Gestion de l’hôtel
It's disappointing for us to see your low marks, Kenan. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.
par un voyageur
Publié le 4 août 2024 sur Expedia
The hotel staff was rude. The air conditioning did not work and the entire hotel was 80 degrees. Management and staff were not accommodating and made the entire process difficult.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotelmgmt, Gestion de l’hôtel
Monica, thank you for sharing your experience. We're truly sorry to hear about the challenges you faced with our staff and the air conditioning. We're taking steps to address these concerns and enhance our service. We hope you'll give us another chance to provide a more comfortable stay.
par un voyageur de Katy
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your star rating. We can't wait to greet you again!
