Avis Luxury Yacht Downtown Charleston SC

First, I want to acknowledge that the boat was not ready for check-in. There was some confusion about our calendar, and we recognized that the boat was not prepared and was in disarray with sandbags still in place from the tropical storm prep. We immediately offered the guest a 100% refund and even arranged to move her to a five-star hotel, but she chose to stay on the boat and accepted the refund. During her stay, Charleston experienced several storms, which caused a partial power outage on the Marina side of the boat. Although the guest still had power and air conditioning, some outlets, including those for the refrigerator, were not functioning. When she notified us the next morning, we offered to replace everything she lost by going grocery shopping on her behalf. However, she declined to provide a list or communicate with us over the phone. After the guest checked out, we had the entire boat detailed inside and out and addressed every issue she mentioned. I'm grateful that she provided a list of the problems, allowing us to resolve them for the next guest, who gave us a five-star review. However, I'm disappointed that despite offering solutions, the guest refused to speak with us directly, opting to communicate only via text. If there was any frustration coming from management, It was because the guest refused to talk to us and everything had to be through text which can sometime be hard to convey tone or emotion. To this day, we have not spoken to Gina, as she won't return our calls. We gave her a full refund, and she still chose to stay on the boat instead of moving to the Charleston Place hotel, which costs $700 per night, at no charge to her. She said it would be too much and a Refund would be fine. I feel we did everything possible given the circumstances to make her happy, yet despite receiving a full refund, she left us a one-star review.