Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Affordable, modern , large room, all amenities.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Brian, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charleston - Kanawha City, WV. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the affordability of our staff and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Joan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charleston - Kanawha City, WV and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Llked the microwave and refrigerator! and local stuff in the area.
Commentaires de Gestion de l’hôtel
12 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Thomas,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charleston - Kanawha City, WV. I was happy to read that the amenities provided and the local areas were to your liking, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur de Glasford
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Gene. The staff and I at the Red Roof Inn Charleston - Kanawha City, WV appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist
par un voyageur
Eh
Publié le 28 juill. 2024 sur HotelsThe receptionists when we checked in and out were both pleasant and helpful. The rooms are supposed to be smoke free but ours smelled like someone had been smoking in it. When the neighbors would be smoking outside the AC unit would draw it into the room. There were also dead bugs all over the room (bathroom, tv table, floor between the beds, etc).
Commentaires de Gestion de l’hôtel
31 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Regina,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The young lady at the desk was amazing. She was as helpful as she could be. That said, this property was run down. Our door wouldn’t unlock from the outside. She had to open our door for us when we first arrived bc the the key maker wouldn’t work correctly.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Bobbi,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. At Red Roof, we are happy to know that the staff at the desk was amazing and helpful. However, regarding your comment of the upkeep of the property, issues you had to unlock from the outside and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Carissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
There was nothing to not like
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Gary,Thank you for taking the time to complete our guest survey. We appreciate your comment regarding your recent stay at the Red Roof Inn Charleston - Kanawha City, WV. It's great to see you enjoyed your stay, resulting in a 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Expedia
It was what I expected for the cost and area. Not a 5 star but effective and cheap
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Carlos, Thank you for telling us about your stay at the Red Roof Inn Charleston - Kanawha City, WV. I am glad you found our hotel to be effective and affordable. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Television was supposed to have closed caption it didn't and I am deaf. Couldn't get a hold of anybody in the at the front desk when I needed them in the evening. There was no toilet paper in my room!
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Lorianne, Thank you for telling us about your stay at the Red Roof Inn Charleston - Kanawha City, WV. I am disappointed that your experience was less than ideal due to the television not being to your liking along with the other concerns mentioned. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
