Note fondée sur 765 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Clean sheets and towels. Close to.many dining options. Very small and worn.
par un voyageur de Gettysburg
Publié le 19 août 2024 sur Expedia
Affordability is key.
Commentaires de Gestion de l’hôtel
22 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Tammy, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Charleston West - Hurricane, WV. I'm thrilled to read that you were pleased with your visitation, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Joanna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charleston West - Hurricane, WV and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Clean, convenient, and affordable
Publié le 17 août 2024 sur HotelsThe room was clean and tidy. It was a small, no-frills room (which is my preference) at a very reasonable price and located close to stores and restaurants. If you want a clean, convenient place to stay at a reasonable price this place is just right.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Tony,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charleston West - Hurricane, WV. It's great to see you enjoyed your stay, resulting in a 8/10 score. I am pleased to read that the cleanliness of the location was up to standard, the price was affordable and all the other positives highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Lax. The staff at the RED ROOF INN CHARLESTON WEST - HURRICANE WV and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Amber,Thank you for taking the moment out of your busy day to complete our survey. The staff at the Red Roof Inn Charleston West - Hurricane, WV and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Typical economy facility, no fridge, no microwave but room excellent. Clean, plenty of towels, bed comfortable
Commentaires de Gestion de l’hôtel
9 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Arnold, Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston West - Hurricane, WV. I'm thrilled to read that you were pleased with the cleanliness, the comfort of the bed and the quantity of towels, prompting your 4/5 score. In regards to the amenities mentioned, I saw where you booked a standard king room which does not have a microwave or refrigerator. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Arnold, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charleston West - Hurricane, WV and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON WEST - HURRICANE WV and I received your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Allyssa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON WEST - HURRICANE WV and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
