Ratings based on 939 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Traveled to Charleston for the weekend, got a room and as soon as we got into the room it smelled like fish. The smell was coming from the refrigerator, we were able to switch rooms but the room they put us in had another person laying in the bed!!! After going back down to the front desk again they gave us another room only to get to the 4th floor and figure out the room key doesn’t work.
Comment from Hotel Management
Aug. 23, 2024 by General Manager, Hotel Management
Dear Jeramie, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your initial assigned accommodations. We certainly understand how frustrating it can be when issues arise. Please be assured that your concern will be addressed with the appropriate team to ensure it is resolved promptly and effectively. We are also sorry for the issues you had with your room key card. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely, Darryl Kosiorek, General Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
The property is newer, immaculately clean with spacious rooms that are nicely appointed with comfortable beds. The staff were all friendly and professional. The location is great with easy access to all Charleston has to offer. Will be my go to for accomodations on my monthly trip to Charleston.
Comment from Hotel Management
Aug. 22, 2024 by General Manager, Hotel Management
Dear David, Thank you for your wonderful review of SpringHill Suites Charleston Downtown/Riverview. We are pleased to know you enjoyed not only our prime location and courteous service but also our relaxing accommodations and excellent amenities. Our primary focus is to provide each guest with a spectacular experience at a great price, it is undoubtedly part of the overall package. We also appreciate your kind remarks about our devoted associates. We look forward to seeing you again soon. Sincerely, Darryl Kosiorek,General Manager
by A traveller
Posted Aug. 20, 2024 on Expedia
I love how friendly the staff were and the room was very nice and clean I really recommend this place
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Dear Gonzalo, We are thrilled to know you were pleased with our friendly associates and refreshing accommodations. We appreciate your recommendations, and we look forward to your return visit to SpringHill Suites Charleston Downtown/Riverview.Sincerely, Darryl Kosiorek General Manager
by A traveller
Posted Aug. 19, 2024 on Expedia
All the staff at this property were wonderful I wish I remembered her name but who checked us in she was great we got in town early and she was able to have a room clean and get us in early so we didn't have to drive around and wait. Hats off to her, she comforted my kids and gave them snacks. Made us feel really welcomed, and right at home. The pool and hot tub both were clean. The fitness center was equally clean and had refreshments. Beds are firm, linens were clean. All in all the weekday breakfast was plain and very simple. Wonderful view as well, the outside seating area for eating was great. If we needed anything extra like towels, linens, and soap etc, the front desk staff took care of it with pleasure. We greatly appreciate them, well worth the money.
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Dear Tania, Thank you for being our guest at SpringHill Suites Charleston Downtown/Riverview and sharing your experience. We are delighted to know you were pleased with our outstanding service, thoughtful amenities, and excellent views. It was a pleasure to accommodate you, and we look forward to your return visit. Sincerely, Darryl Kosiorek General Manager
by A traveller
Average to below average
Posted Aug. 5, 2024 on HotelsWhile this hotel offers free parking and free breakfast, the positive ends there. All the cons other travelers described were spot-on. During our stay, it was particularly difficult to understand why our room didn’t get cleaned and towels replenished the second day after asking the housekeeper directly and then again making sure with the front-desk staff. While they seemed to have the Southern charm of friendliness, they didn’t seem to understand the issue or to provide a satisfactory answer. Our family did enjoy Charleston but we sure won’t be staying here again.
Comment from Hotel Management
Aug. 16, 2024 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback. Please accept our apologies for not meeting your expectations with our accommodations and for the cleanliness issues. We are always looking for ways to improve, and we have taken note of your comments and will gladly share them appropriately with our housekeeping staff. We are also sorry for the concerns you had while interacting with your associates; thank you for bringing this to our attention. We would have loved to resolve this while you were here. We hope you will consider us again the next time you and your family are in the area.Sincerely, Darryl Kosiorek, General Manager
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 7, 2024 by General Manager, Hotel Management
Dear Pamry, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Charleston Downtown/Riverview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely, Darryl Kosiorek General Manager
by A traveller
Posted Aug. 4, 2024 on Expedia
Outdated, couch was ripped.
Comment from Hotel Management
Aug. 5, 2024 by General Manager, Hotel Management
Dear Dr. Manpreet, Thank you for sharing your feedback. It is disappointing to learn that your experience did not meet our high standards. We regret your concern about the condition of our accommodations and amenities. Please be assured that your comments will be addressed appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to serve you on a future visit to the city.Sincerely, Darryl Kosiorek General Manager
by A traveller
Posted Aug. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by General Manager, Hotel Management
Dear Guest, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Charleston Downtown/Riverview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely, Darryl Kosiorek General Manager
by A traveller
Honest, helpful people
Posted Jul. 30, 2024 on HotelsThe staff was amazing. I left my headphones at the hotel and they called to let me know.
Comment from Hotel Management
Jul. 31, 2024 by General Manager, Hotel Management
Dear Christie, Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We look forward to welcoming you back to SpringHill Suites Charleston Downtown/Riverview the next time you are in the area.Sincerely, Darryl Kosiorek, General Manager
by A traveller
Not bad
Posted Jul. 25, 2024 on HotelsFirst room we were put in was flooded second room wasn’t bad
Comment from Hotel Management
Jul. 26, 2024 by General Manager, Hotel Management
Dear Henry, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your initial room. We certainly understand how frustrating it can be when maintenance issues arise. Please be assured that your concern will be addressed with the appropriate team to ensure it is resolved promptly and effectively. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely, Darryl Kosiorek, General Manager
