Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Charleston AD , Gestion de l’hôtel
Thank you for the perfect guest review!
par un voyageur
At least it's pet friendly
Publié le 19 août 2024 sur HotelsThis is where we typically stay when in town because it is convenient, and pet friendly. Stays have always been satisfactory until this one. At 7-7:30am coffee was lukewarm and there wasn't any creamer. Asked employee for creamer and they went "to look" and never came back. After 5 minutes or more of waiting, I went back to the room and went out for breakfast so I could get decent coffee.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kelli, Gestion de l’hôtel
Thank you for your feedback. I will speak with the breakfast workers. This should never happen.
par un voyageur
Publié le 18 août 2024 sur Hotels
We use it to sleep only so it was quite and bed are comfortable. Great that it has hot breakfast every morning.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kelli, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 18 août 2024 sur Expedia
The pet friendly we were given was filthy. There were stains on the carpet, mold and mildew in the bathroom and the overall condition was not inhabitable.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kelli, Gestion de l’hôtel
Thank you for your feedback. We had started cleaning the carpets in those room's a couple days ago. we may have not got to the room that you stayed in I do apologize. We are in the process of a full over hall. We hope that you come back to see all the changes we are making.
par un voyageur de Junction City
Publié le 17 août 2024 sur Expedia
Nice hotel for the price. The rooms are clean and breakfast was great. Carpeting in some areas needs to be replaced.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 17 août 2024 sur Expedia
The first room we were put in smelled damp and musty and the TV remote was busted and didn't work. I went down and asked for a different room, they moved us and even though this room smelled a lot better there was mold on the ceiling in bathroom, ants were crawling everywhere and that TV remote did not work either. The indoor pool was supposed to be heated but it definitely was not and it was dirty, stuff floating all around. We checked out the outdoor pool, which was a bit warmer but still nasty with stuff floating everywhere. The area where breakfast is served was ok but extremely hot and the food was just ok. There was a push bar door handle that was being held on with tape. Lastly, they allowed people to park in the area that is designated for vehicles to travel around at the portico. We had stayed here before and was pleased but this time was totally different, not impressed at all.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. I hate that you had these issues. We are working very hard to correct them. We hope that you come back to see all the changes we are making
par un voyageur
Publié le 16 août 2024
I liked that the area the hotel was secluded so there wasn’t any loud outside noise. That’s where the nice ends. The hotel was dingy. The outside side door was either propped open or just broken when we got there which is a big safety concern. The bathroom was so small you could barely shut the door. The toilet paper in the bathroom was practically behind you on the floor. The inside pool was closed for maintenance and the outdoor pool looked like it hasn’t been clean in a while. The staff were very rude and not helpful at all.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. We are currently working on both pools. I do apologize for my staff I will speak with them ASAP.
par un voyageur de Weaverville
Publié le 15 août 2024 sur Expedia
I had to pay $20 to the hotel for booking through Expedia (a third party). My hotel room was relatively clean except for the AC unit - which was dusty.
The surrounding area was pretty boring with bad food options.
Unfortunately, the pool area was closed, as was the fitness facility, so the two (2) main reasons I booked a stay here were unusable to me.
Also, the TV channels were limited even though they made it seem like they had the best cable package.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 15 août 2024 sur Expedia
Front desk staff and breakfast staff were friendly and helpful. I always feel safe staying there when I travel solo.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Great experience
Publié le 15 août 2024 sur HotelsVery nice hotel very clean very cozy will definitely use again.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback.
