Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Traveled with pets, first room provided reeked of cat urine. Thankfully a second room was open that didn't smell awful
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. Can you tell me what room was the first so that I can get that taken care of ASAP? We have been cleaning carpets all week want to make sure we pay special attention to that room.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The attitude of the staff was so condescending. They acted like it was a privilege to stay here. The lobby reeked of tobacco.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. Can you please give me a little more information about the staff members that you encountered. I would like to correct this.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
A little older hotel, but fine for overnight. Breakfast staff was extra good. About 15 minutes from downtown Charleston, but near lots of restaurants.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Don’t waste your time or money
Publié le 10 sept. 2024 sur HotelsFirst, the gentleman at the front desk was amazing. Friendly, helpful, and just someone you can tell wants to do well at his job.
And that’s where anything good to say ends. They should be ashamed charging the prices they do for the condition of the room.
Nothing has been updated in years, everything is in disrepair, and the ceiling in our bathroom was literally just peeling off in a big sheet of paint and hanging there.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. I am looking into this ASAP
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
The hotel is in very poor condition, the room on the 1st floor all smell like cigarettes, mold and pet smell and the carpet were all so dirty. Breakfast was pretty good.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. We are working very hard to get all the carpets cleaned. We have already done the .hallways and are starting on the rooms.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Hotel was in a good location but housekeeping was pretty poor. Dirty plastic silverware on the floor under the desk. No soap/shampoo in the bathroom. just not great.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kelli , Gestion de l’hôtel
Thank you for your feedback. I am speaking with housekeeping as i type this to make sure that we take acre of this ASAP
