Note fondée sur 270 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de South Haven
Publié le 5 oct. 2024
Upon waking on the morning of our stay we found cockroaches by the refrigerator. I contacted Gracie at the front office to inform her and request a refund. She agreed that a refund was appropriate but she had to get approval. She promised to call me back by noon but didn't. I called her and she told me the owners were not available and that they would call me by tomorrow. I am very upset and disappointed at the lack of response. I am requesting a full refund.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Elizabeth, Gestion de l’hôtel
Thank you for your review. We have never had a complaint like this nor have we since. I did have someone come out and look and they did not find anything. We live in Northern Michigan and do not really have those bugs. I did take care of this customer but I can confirm we do not have a bug problem. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service.
par un voyageur
Publié le 18 août 2024
A bit outdated
Commentaires de Gestion de l’hôtel
19 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Publié le 15 août 2024 sur Expedia
It was nice for the price. Definitely older and a bit run down but the rooms were clean and the staff was very accommodating.
Commentaires de Gestion de l’hôtel
16 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. Glad you enjoyed your stay. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Hope to see you again
par un voyageur
Publié le 12 août 2024 sur Expedia
for the price I can't complain
Commentaires de Gestion de l’hôtel
12 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur de Kentwood
Publié le 30 juill. 2024 sur Expedia
It's definitely a vintage Motel but it's clean it's close to downtown and it's comfortable
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay in our beautiful City
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Rooms need updating. Clean. Smelled strongly of pot. Beds need replacing .
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. All rooms are 100% smoke free. Unfortunately some guests fail to comply and if your room had a smell we apologize for that. If we had a different room available we would have been happy to offer you that. We have replaced several mattresses throughout the Motel and continue to upgrade when possible. Hope you enjoyed your time in Charlevoix
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Great Room great management
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
