Note fondée sur 279 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de South Haven
Publié le 5 oct. 2024
Upon waking on the morning of our stay we found cockroaches by the refrigerator. I contacted Gracie at the front office to inform her and request a refund. She agreed that a refund was appropriate but she had to get approval. She promised to call me back by noon but didn't. I called her and she told me the owners were not available and that they would call me by tomorrow. I am very upset and disappointed at the lack of response. I am requesting a full refund.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Elizabeth, Gestion de l’hôtel
Thank you for your review. We have never had a complaint like this nor have we since. I did have someone come out and look and they did not find anything. We live in Northern Michigan and do not really have those bugs. I did take care of this customer but I can confirm we do not have a bug problem. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Close to the dock
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Hope you enjoyed your time in Charlevoix
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Please let us know what we could have done better to make your stay more enjoyable Hope you enjoyed your time in Charlevoix
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Not bad. Price was right.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Hope you enjoyed your time in Charlevoix
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. Looks like we did not meet your expectations this stay. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Hope you have a chance to stay again and let us know what we can do better
par un voyageur de East Lansing
Publié le 1 sept. 2024 sur Expedia
Although this is basic motel it was clean and staff were very friendly. I would stay again.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Publié le 26 août 2024 sur Expedia
I liked the location, was close to where we were going for a class reunion. Area was close to downtown which made it nice to walk to water and draw bridge. Even just updating the shower head would be a big help.
Commentaires de Gestion de l’hôtel
26 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Publié le 19 août 2024 sur Hotels
A little rough around the edges, but clean and quiet with friendly owner
Commentaires de Gestion de l’hôtel
21 août 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad you enjoyed your stay
par un voyageur
Vintage vibes
Publié le 19 août 2024 sur HotelsWas very impressed with the friendliness of the clerk Gracie and when we ended up running late she accommodated us by opening up our room, turning on the air and light. Room was sparse but very clean and smelled clean. Vintage vibes with the pink tiled bathroom. Beds were a little stiff for me but all in all a good experience.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Elizabeth , Gestion de l’hôtel
Thank you for your review. We strive to keep our rooms clean and comfortable for our guests while providing excellent customer service. Glad Gracie was able to accommodate your late arrival she is a real gem. Glad you enjoyed your stay hope to see you again in the future
