Note fondée sur 787 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2019 sur Expedia
Dirty in floor room but a good breakfast even if started at 7.am
Commentaires de Gestion de l’hôtel
25 août 2019 par Manager, Gestion de l’hôtel
Thank you for your review and comments regarding our breakfast and comments about our room. I hope you will return to enjoy a memorable and exceptional experience.
par un voyageur
Bien en général, mais peu de soucis des détails.
Publié le 22 oct. 2016 sur Expedia
Pour : Le service était bien et courtois. La propreté du lobby était remarquable et celle des chambres aussi.
Contre : La chambre avait une odeur de bactéries qui provenait du système de climatisation. Éviter de prendre la chambre #207 !!! Le café était très mauvais. Préférable d'aller payer au Waffles house juste en face.
Commentaires de Gestion de l’hôtel
2 janv. 2017 par eva, Gestion de l’hôtel
Thank you for staying with us at the Best Western in Gastonia, we appreciate you and look forward to your return. Happy New Year.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Moani, We regret to hear that your stay did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your time with us. Our team is here to address any issues and ensure our guests have a positive experience.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This hotel was dirty, old and no elevator. Never again!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Vivienne, We're sorry to hear about your experience. Guest feedback is valuable for our continuous improvement efforts. Your concerns will be shared with our team for further evaluation. Thank you for bringing this to our attention.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Old. Sketchy people outside smoking at all hours. Would not stay here again.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Steve, We regret to hear about your experience and apologize for any inconvenience caused. Our team takes guest safety seriously, and we encourage guests to report any disturbances to our 24-hour security. Your feedback is valuable for us to address any concerns and maintain a comfortable environment for all guests.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Bien
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Manager, Gestion de l’hôtel
Hello vladimir,Thanks for choosing to stay with us.Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
par un voyageur
Stay Away
Publié le 6 oct. 2024 sur HotelsBathtub has been 'refreshed' with something akin to paint. it is all peeling and flaking. Spoke with another guest over breakfast - same bath tub condition.
Anything that would absorb noise is gone. The guests next door were talking - at normal level- until 2am. Noise came right thru the walls.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Bruce, We appreciate you taking the time to share your experience with us. Your feedback is valuable and will be shared with the appropriate teams for review. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
We needed a room for storm evacuation, and they provided a clean room for all three of us. The room was quite dated, but everything worked. The cleaning staff was amazing, just giving us what we needed.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Regina,We are pleased to hear that you found our accommodation suitable for your needs during the storm evacuation. Our team takes pride in providing clean and functional rooms for our guests, and we are glad you found our cleaning staff to be helpful. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
It was terrible. The breakfast was inedible. We stayed for three days because of a hurricane and housekeeping was only done one time. The ice machine kept breaking and an alarm would go off and no one would do anything. i finally unplugged it so we could sleep.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Elizabeth,We value your feedback and apologize for the inconveniences you experienced during your stay. It's helpful to learn about areas needing improvement to better serve our guests. Your comments will be shared with the team for review. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Manager, Gestion de l’hôtel
Hello Marta,We are charmed to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon for another exceptional stay.
