Note fondée sur 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Très bruyant, très près de l'autoroute, ça se comprend. Si j'avais su je n'aurais pas choisi cette hôtel.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay at Comfort Inn Charlotte Airport Uptown. We appreciate your feedback and are sorry to hear about the noise issues you experienced. We understand that proximity to the highway can be disruptive for some guests. We apologize for any inconvenience this may have caused and will take your comments into consideration as we strive to improve our guests' overall experience. Thank you for choosing to stay with us.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi L! Thank you for your feedback and for rating your stay with us a 3 out of 5. We're sorry to hear that your experience wasn't fully satisfactory. Your comments are valuable, as they help us identify areas for improvement.We appreciate your input and are committed to making the necessary changes to enhance our services. We hope you’ll give us another chance to provide you with a more enjoyable stay in the future.
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Melodie! Thank you for sharing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 1 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.
par un voyageur
Publié le 27 oct. 2024
I paid for my stay ahead of time with my booking and when I arrived to check into the hotel they told me THEY WERE OVERBOOKED AND THEY DID NOT HAVE A ROOM FOR ME TO STAY IN!!!! They said they could refund me & that's it. I'm from out of town. My son & I had no where to stay because every hotel in the area & surrounding areas was completely booked for the weekend. We had to go to the airport & sleep there until our flight the next day. Smh!!!!!
While at the hotel, when I arrived there was a sign in the desk be back in 10 mins. I timed it & we waited for 23 mins until someone to arrived to help us. So to wait that long & then to be told there were no rooms for me to stay in....I WAS PISSED!!!! While waiting for my refund, a guest came to the desk bringing a mop back from mopping her own room from a water incident and she said she needed covers because her room did not come with linens when she checked in! Whaattt! As I tired to call around to find a room, sat down in their main dining around & all the individual chair cushions were peeling, and bench seats were falling apart. There was zero upkeep of the the hotel just from what I could see in the lobby and dining area, plus to see a guest mopping up her room and having no linens upon arrival is crazy! I probably dodged a bullet, but I still can't believe my child & I were left homeless for a weekend due to poor management or should I say the lack there of!!
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for sharing your feedback with us. We apologize for the experience you had during your recent stay. We take all guest concerns seriously and will address this with our team to ensure this does not happen again. We strive to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short of your expectations. Your comments are valuable to us as we work to improve our services. Thank you for your understanding.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay at Comfort Inn Charlotte Airport Uptown. We value all feedback from our guests and we will use your comments to continue to improve and provide the best possible experience for all our visitors. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Good stay but never got my deposit back
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a good stay at Comfort Inn Charlotte Airport Uptown. Please note that we take guest comments seriously and will address your concern regarding the deposit. We appreciate your business and hope to welcome you back in the future.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay at our hotel. We value all feedback from our guests as it helps us to continue to improve and provide the best possible experience for future guests. We apologize if your stay did not meet your expectations and we will address your concerns with our team. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We value all guest comments and will use them to continue to improve our services. We apologize for not meeting your expectations during your recent stay at our hotel. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Ohh where do I start 1st... I booked 2 rooms at this hotel room 513 and room 506 for my girlfriends birthday weekend(totaling 589.1 room for me and my girl and the other for my sister. We was supposed to stay for 4 nights. Disclaimer check in was on the 26th of sept and check out was on the 30th(i didn't check in until 2am on the 27th so i didn't get to experience one of the nights so thats not their fault but ill tell you what is)...
1st i was given a hard time about a dumb policy that has nothing to do with me. I literally had to beg the clerk at the desk to let me into the rooms that I already paid for through expedia. I was very patient and kind and still she had given me a hard time. She said something about not renting to locals... so if that is the case comfort inn needs to take that up with expedia who they are in partnership with for even allowing me to spend my money and then get all the way there to the hotel just to be harassed and potentially not even get the rooms.
This is a loooong list of things that went wrong with my stay at this hotel from hell.
2nd when we finally
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience during your recent stay at our hotel. We strive to provide all of our guests with exceptional service and it is disappointing to hear that we fell short of that standard during your visit. We take all feedback seriously and will address the issues you have brought to our attention. We appreciate you choosing to stay with us and we hope to have the opportunity to welcome you back in the future for a better experience.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
First, we reserved a 2 queen room since we had 3 people in our party. When we arrived they put us in a single King bed room. The desk was great and was trying to be accommodating. They changed rooms for us and the second room was already occupied. The third room suggested had a small leak due to the AC unit and they informed us that there was some water under the tile. We were ok with it due to needing to get to bed. When we got into the room was was coming from between every tile near the second bed. As we were getting ready, my son said there were bugs crawling the walls in the bathroom. As we were getting ready to go to sleep my son noticed small roaches crawling on the side table and when my wife went to look, she saw a large roach crawling on the bed. We immediately got up and left. Luckily we were able to find another hotel that had a room since there was a game in town and workers in the area that were helping with Hurricane Helene relief. The staff was great but we had to get away from here.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Comfort Inn Charlotte Airport Uptown, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We are disappointed to hear that your stay did not meet your expectations. Providing a clean and comfortable environment for our guests is our top priority, and we apologize for any inconvenience you encountered during your stay. Your feedback is important to us, and we will address these concerns with our team to ensure that similar issues do not happen in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
