Note fondée sur 724 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
84 % des clients le recommandent
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur de Sherbrooke

Publié le 13 sept. 2023 sur Expedia
Overall good place to stay and clean.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par Manager, Gestion de l’hôtel
Hello francois,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please do come see us again.
1 sur 5
par un voyageur

Publié le 3 oct. 2024 sur Expedia
Dirty and in disrepair. Killed 2 roaches when I entered the room.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear David,Thank you for sharing your experience, and I apologize for the unacceptable conditions you encountered during your stay. It is completely unacceptable for our guests to find their rooms in such disrepair and to have issues with pests.We take cleanliness and maintenance very seriously, and your feedback will be addressed with our housekeeping and maintenance teams immediately to ensure these issues are resolved.We regret that we did not provide you with the experience you deserve and appreciate you bringing these matters to our attention.
3 sur 5
par un voyageur

Publié le 29 sept. 2024 sur Expedia
Even though it was a non smoking property, it smelled like cigarette smoke in the lobby and the halls, the perfect need to be carpet's definitely need to be cleaned and or replaced. Very humid and carpets were damp or wet.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Dana, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure a more pleasant environment for our guests in the future. Thank you for bringing this to our attention.
5 sur 5
par un voyageur

Publié le 26 sept. 2024 sur Expedia
Comfortable clean and quiet
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Yolanda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
1 sur 5
par un voyageur

Publié le 23 sept. 2024 sur Expedia
As is obvious I booked through Expedia. They charged $100 for using a third party which “will be refunded after the room is inspected”. The room was in as good a shape when we left as it was when we got there except the dirty towels on the floor by the tub. They haven’t refunded my $100. I could have stayed in some Blue ribbon, 5Star, swanky place for the kind of money this room has cost me. So either never Comfort Inn and Suites or never Expedia again. Fool me once shame on you, fool me twice shame on me. I’m no fool.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Danny,Thank you for sharing your experience with us. We sincerely apologize for the frustration you’ve faced regarding the 100 charge and the delay in your refund. We understand how disappointing it can be to feel you didn’t receive the value you expected, especially since you left the room in good condition aside from the towels.We will follow up with our team to expedite your refund process. If you have any further concerns, please feel free to contact the hotel directly. Your feedback is invaluable as we strive to improve our services, and we genuinely regret that we fell short during your stay.Thank you for your understanding, and we hope you’ll consider giving us another chance in the future.
3 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Expedia
Outdated. Toilet was dirty.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Osha, We appreciate your feedback and will share your comments with our team for further review. Our goal is to constantly improve and provide a better experience for all our guests. Thank you for bringing this to our attention.
5 sur 5
par un voyageur

Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Elliot,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic visit!
4 sur 5
par un voyageur de Chula Vista

Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Nathan,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
5 sur 5
par un voyageur

Publié le 16 sept. 2024 sur Expedia
Very nice big ,clean room.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello marie,We're pleased to hear that you enjoyed your spacious and clean accommodations during your stay at our hotel. Your comfort is important to us, and we appreciate your positive feedback. If you have any further comments or suggestions, please don't hesitate to reach out to us.
3 sur 5
par un voyageur

Publié le 8 sept. 2024 sur Expedia
Not as nice as I expected based on the reviews and ratings. Bad area, police everywhere. Moldy bathroom. Also they make you give them a $100 deposit on top of what you pay for the room when you book through Expedia or other 3rd party site. Was not expecting an extra $100 fee that won’t be credited back to me for like a week. Overall, would not stay here again.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Renee, We apologize for any inconvenience you experienced during your stay. Guest safety is our priority, which may explain the police presence in the area. Rest assured, we take cleanliness seriously and will address the matter mentioned. Hotel policies regarding incidental deposits are standard within the industry, and turnaround times may vary. We value your feedback for future improvements.