Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2023 sur Expedia
excellent value and nice staff !!!
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Customer Service, Gestion de l’hôtel
Pierre, thank you for choosing Courtyard Charlotte Airport North. We're thrilled to hear that you found great value in your stay and appreciated our friendly team members. We look forward to welcoming you again in the future.
par un voyageur de TOLUCA
Publié le 2 déc. 2024
The only two good aspects about this hotel: it's located three minutes from the Charlotte airport and a young lady at the reception was very nice and helpful.
The bad experience was full of bad situations:
1. One lady at the reception (with a Green Bay football team hoody) was very rude.
2. We booked a room for three people (with a king-size bed and a sofa/bed), the rude lady gave us a room with only the king-size bed and she argued about it when we went downstairs to ask for the correct room.
3. When we got the correct room it didn't have the linens for the sofa and extra towels for the third person.
4. We tried to call the lobby to ask for the sheets but the phone in the room was broken (missing buttons and no dial tone). The room was in bad shape, the door of the bathroom couldn't close. I used the trash can to keep it closed.
5. We went downstairs again to ask for the sheets and towels and the rude lady argued that they were inside a drawer under the TV (but they were not because we checked the closet, all the drawers and cabinets before going downstairs). The other young lady immediately got me the fresh sheets and towels.
6. The hotel is under major remodeling, the main gates and a big part of the parking lot are blocked with construction materials and equipment. The hotel posted some letter-size signs outside to guide you to a side access door but it's hard to see them at night. Inside the hotel is very confusing (and dangerous) to find the exits/lobby.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par CY CLT Airport North, Gestion de l’hôtel
We strive to give our guest a wonderful satisfying experience, but it looks like we failed you. Please accept my sincere apology for the inconvenience. If you are ever in the Charlotte area again, please consider us for your lodging needs and give us an opportunity to make things right.
par un voyageur de Forney
Publié le 30 sept. 2024 sur Expedia
Great staff. Wonderful location. Very secure and clean!
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Gary!It's outstanding you had such a wonderful experience at Courtyard Charlotte Airport North. We care about the satisfaction of our guests. We can't wait to see you again soon!
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
We appreciate you taking the time to share your feedback.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Daniel!It's outstanding you had such a wonderful experience at Courtyard Charlotte Airport North. We care about the satisfaction of our guests. We can't wait to see you again soon!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Chris!It's outstanding you had such a wonderful experience at Courtyard Charlotte Airport North. We care about the satisfaction of our guests. We can't wait to see you again soon!
par un voyageur
Old and outdated
Publié le 15 sept. 2024 sur HotelsWe stayed on the first floor. Room 101. It looked like the room had been previously broken into but the lock still worked. Hotel was expensive for feeling like it was no better than a motel kinda vibe.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Kevin.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Overall cleanlinesss for a Marriot was extremely low. I felt like people were living in the hotel as their home.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
We appreciate you taking the time to share your feedback, Michele.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
par un voyageur
Cancelled Flight Rescue
Publié le 3 sept. 2024 sur HotelsThe front desk staff was amazing! I was there because of a last minute flight cancellation. Got much needed rest in a great room.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Daron!It's outstanding you had such a wonderful experience at Courtyard Charlotte Airport North. We care about the satisfaction of our guests. We can't wait to see you again soon!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Kenneth!It's outstanding you had such a wonderful experience at Courtyard Charlotte Airport North. We care about the satisfaction of our guests. We can't wait to see you again soon!
