Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Rooms were a bit worn out.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jerry,Thank you for choosing Courtyard by Marriott Charlotte Gastonia. We appreciate your insights and will take them into consideration as we work to enhance our guest experience. We hope to welcome you back for a more satisfying stay in the future!Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The room were very spacious and clean. The staff was friendly and helpful. There was food available at the property. There are also a lot of other dining options close by. I would definitely stay there again.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Brenda,Thank you! It was a pleasure having you as our guest at Courtyard by Marriott Charlotte Gastonia, and we are delighted you enjoyed your stay so much that you'll be joining us on future trips to the area. Your kind comments about our friendly staff and clean, spacious accommodations are appreciated and will be shared with the team. We look forward to welcoming you back again soon.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I was served expired food for breakfast at this location which resulted in a loss of income from my job. Staff was incredibly rude going so far as to accuse me of theft. Room was still dirty, with used toilet paper, used shampoo bottles and use napkins stuffed into the holder. There were cockroaches in the room which I would have let go until the other things came up. The toilet ran the entire time I was there. So far, I’ve had zero interaction with the hotel even though they said they were going to reconcile for these problems. Do not stay here.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for taking a moment to share your honest feedback with us. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured that we will discuss your comments with our team, as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The couch was very dirty in room 309
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Marcus,Thank you for your feedback! We're glad your overall stay was pleasant, and we appreciate you letting us know about the couch. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness going forward. It was a pleasure having you here, and we hope you'll consider returning for an even more exceptional stay in the future.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Nice quiet area , friendly staff. Quick service. Clean rooms and comfortable beds. Restaurants close by and enjoyed the hot tub and pool and gym. Wish they had free breakfast with stay. overall great stay
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Cynthia,Thank you for your kind review! We're delighted that you enjoyed the relaxing surroundings and had a comfortable stay. It's great that our great amenities and nearby dining options added to your experience. We look forward to welcoming you back to Courtyard by Marriott Charlotte Gastonia for another outstanding visit!Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The rooms could be better
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Delta,Thank you for sharing your honest thoughts. It was a pleasure having you as our guest; however, we regret your disappointment with our accommodations. Your feedback will be shared with our internal team for further consideration, as we are always seeking ways to improve. We hope to welcome you back in the future to change your lasting impression.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
The pool area and hot tub was very clean but I did not have many amenities in the room and had to keep asking for towels and toilet paper. The wallpaper by the ac unit was actually peeling from a water leak and damage. The bed was also very hard and not comfortable at all. The refrigerator was very tiny and did not have a microwave close by.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Aaron,Thank you for your feedback. While we're happy to hear you enjoyed our pool area and hot tub, we apologize for the issues you experienced during your stay. We appreciate your insights, and we'll ensure this information is shared with our team. We hope you'll consider giving us another chance in the future so that we can provide you with a better experience. Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The staff was very nice
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Christopher,Thank you for taking a moment to leave your outstanding review. Our team strives to go above and beyond for our guests, and we're thrilled that they made an excellent impression on you. It was a pleasure having you here, and we hope to welcome you back to Courtyard by Marriott Charlotte Gastonia for another terrific stay soon!Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
2 Star Hotel
Publié le 16 sept. 2024 sur HotelsThe online pictures does not represent the actual rooms. Its a non smoking facility, but the smell of weed reeked throughout. The furniture is old and dingy, tub in the bathroom had a permanent stain, wall paper was peeling. I was extremely disappointed that this particular location is part of the Marriott brand.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Melba,Thank you for sharing your experience with us. We're disappointed that the room did not meet your expectations. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you'll consider giving us another chance to change your perceptions in the future.Sincerely,Monika FaulknerAssistant General Manager
