Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Louisburg
Publié le 22 août 2024 sur Expedia
Staff receptionist rude and condescending.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Walter,Thank you for sharing your feedback. We're disappointed to hear about your interaction with our team, as this does not reflect the level of service we want for our valued guests. Your experience will be addressed with our front desk team to ensure better service in the future. We hope to welcome you back so we can provide a more positive experience in the future.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
Great location, nice pool.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Christopher,Thank you for visiting Courtyard by Marriott Charlotte Gastonia! We are delighted that you enjoyed our sparking pool and convenient location, and it would be an honor to welcome you back anytime for another fantastic stay in the future.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur de Chattanooga
Publié le 18 août 2024 sur Expedia
Conveniently located
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Nicole,Thank you for sharing your input with us. We are happy to see that you enjoyed your visit and appreciated our convenient location. Come back again soon! Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Enjoyable
Publié le 18 août 2024 sur HotelsI enjoyed my stay. The room was clean. I enjoyed the indoor pool.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Latoya, Thank you for your exceptional review of Courtyard by Marriott Charlotte Gastonia. We’re delighted to hear that you enjoyed your stay, found the room clean, and had a great time at the indoor pool. We look forward to welcoming you back for another enjoyable visit!Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Love it especially the bed
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Quiona,Thank you for your review and for staying with us at Courtyard by Marriott Charlotte Gastonia. We’re delighted you loved your stay and especially enjoyed the bed. We look forward to welcoming you back soon. Sincerely,Monika FaulknerAssistant General Manager
par un voyageur de Paramus
Publié le 17 août 2024 sur Expedia
The hotel rain out of toiletries and know one expressed this to us at check in.
We had to find out when it was time to take a shower. (If advised at check-in I would have went to the store right away before getting comfortable). The hallway had strong odor of marijuana
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Altariq, Thank you for sharing your experience. We regret to hear about the lack of toiletries and the hallway odor during your stay. Your feedback is important, and we'll address these issues with our team to prevent similar situations in the future. We appreciate your understanding and hope you'll give us another opportunity to provide a more comfortable stay next time.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Very bad customer service. RUDE STAFF
Publié le 13 août 2024 sur HotelsNo soap in the washroom. Rude answers from the front desk. Very Unwelcoming front staff. Carelessness. No respect at all for the customers.
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear Nidhi,Thank you for bringing these issues to our attention. This feedback regarding our amenities and service will be addressed to ensure a higher standard of service and respect for all guests in the future. Your experience is not reflective of the level of hospitality we strive to provide, and we hope to have an opportunity to welcome you back and showcase our improvements.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 6 août 2024 sur Expedia
There was no soap for the bathroom sink. The bottles of "stuff" in the shower were not clearly labeled and one was missing. The toilet continued to run long after flushing. The shower room looked like it had mold around the baseboards by the door. Lighting in the room was so low it was hard to read in the room.
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Margaret,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will take your feedback into consideration as we continuously strive to make improvements for our great guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,Monika FaulknerAssistant General Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Meh. Nothing special about this place, but OK for an overnight.
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us and letting us know about your visit. We are pleased you had a good overall experience, and if there is anything we can do to make your stay even better, please let one of our helpful team members know. Thank you for your feedback, and we hope to welcome you back soon for an experience we are confident will exceed your expectations!Sincerely,Monika FaulknerAssistant General Manager
