Note fondée sur 786 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Modestine Smith, Gestion de l’hôtel
Thanks, Joseph, for the positive feedback.
par un voyageur de Oakland
Publié le 6 oct. 2024 sur Expedia
The staff at the property were very kind and attentive. Our room seemed very outdated, small bathroom and the towels were very old, thin and torn up. I have stayed in other double trees and sadly the quality of this one was not up to par with the others.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Modestine Smith, Gestion de l’hôtel
Thank You.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
No room rejected everyone at the door
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Modestine Smith, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Modestine, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Modestine Smith, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The cookies are a nice touch. The charge for parking was a surprise due to wording in add. Shuttle does not run often enough. We waited for about 40 minutes.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Modestine Smith, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hello Sarah, thank you for your wonderful review. We are so pleased to see that you enjoyed your stay with us overall. We hope that you will come back to stay with us soon again next time you are in the area. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team
par un voyageur de Andover
Publié le 28 sept. 2024 sur Expedia
Booked room on line with Expedia but no rooms available when we arrived
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Peter, We are sorry that due to circumstances beyond our control, we were unable to provide you with the room that you had booked. We were, however, able to offer you a similar room at a similar property, and had made arrangements for you to stay there. We are sorry that you weren't able to experience the wonderful stay on this occasion that we like to provide to our guests, but we hope that you will have the opportunity to stay with us in the near future. Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
They didn’t allow me in the property to check in and said they are cancelling all check in s and i didn’t got anything back as a refund
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Amit. We are sorry that due to circumstances beyond our control, we were unable to provide you with the room that you had booked. We were, however, able to offer you a similar room at a similar property, and had made arrangements for you to stay there. We hope to be in a position to host you at our hotel when you are next in this area. Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The room was not available. There was no power. The lady at the front desk told us it wasnt anything she could do. They threw my family out on the street. Is this how Hilton treats their customers? Appareny so at the DoubleTree in Charlotte. No help to find another hotel. We had to go back tobirport and sleep.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Thank you for taking the time to leave your review. We are very sorry that your experience did not reflect that of the vast majority of guests at our property. Unfortunately, due to a power outage in the region that was out of our control, we were unable to provide accommodation for you. Our team assisted all of our guests with finding alternative accommodation, and no family was left unassisted. We are sorry for the tremendous inconvenience that was caused to you, but unfortunately it was not something that our staff were able to prevent, and they did everything possible to assist our guests to find alternative accommodation. Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team
