Ratings based on 238 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 19, 2024 on Expedia
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations.Thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit.Kind regards,ECONOLODGE
by A traveller
Posted Oct. 15, 2024 on Expedia
Roach in between comforter on top of the sheets and on wooden furniture beside the door.
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
by A traveller
Posted Oct. 11, 2024 on Hotels
Room smelled heavily of mildew
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
Dear Guest,Thank you for taking the time to complete online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
by A traveller
Posted Oct. 5, 2024 on Expedia
The room was outdated the popcorn celing was falling apart and bugs in the room
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
by A traveller
Posted Oct. 2, 2024 on Hotels
Airline stranded me due to a cancelled flight at 11:00 at night and they told me that there were no hotels nearby available, and that I was to sleep at the airport. Likely I was able to find this place. I checked in around midnight, I haven’t eaten anything all day due to the airline, and I did not have my luggage which included my toiletries. Thankfully the owner took it upon himself to help me out by driving me to a Wendy’s so that I can get something to eat, and then he drove me to a local gas station where I was able to purchase things like toothbrush, toothpaste, and deodorant. They really took care of me.
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,ECONOLODGE INN & SUITES MATTHEWS
by A traveller
Posted Oct. 2, 2024 on Expedia
Bugs
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Nov. 13, 2024 by fd, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
by A traveller
Posted Sep. 8, 2024 on Expedia
The room was quiet and clean. During the night a piece of the ceiling texture about 1 square foot in size fell to the floor near the vanity / sink. The bed was too firm for my taste. Breakfast was not provided.
Comment from Hotel Management
Sep. 21, 2024 by econo, Hotel Management
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE
by A traveller
Posted Sep. 4, 2024 on Hotels
Comment from Hotel Management
Sep. 5, 2024 by fd, Hotel Management
Dear GuestThank you for taking the time to complete online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,ECONOLODGE INN & SUITES MATTHEWS
by A traveller
Posted Jul. 12, 2024 on Hotels
Comment from Hotel Management
Jul. 14, 2024 by desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Matthews - Charlotte.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,econo lodgecustomer serviceEcono Lodge Inn & Suites Matthews - Charlotte704847522
