Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de L'Assomption
Publié le 17 juill. 2024 sur Expedia
Hôtel de bord d’aéroport, à 10 minutes du centre-ville de Charlotte. Stationnement payant (12$ USD lors de notre séjour). Très propre.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Sebastien, Thank you for staying with us at Hampton Inn & Suites Charlotte Airport Lake Pointe and for your generous review. We are glad you liked our well-maintained accommodations and convenient parking facility and could take advantage of our great location and explore all Charlotte offers. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon! Drew Dunston General Manager
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Stéphane, We are pleased to receive your generous rating for Hampton Inn & Suites Charlotte Airport Lake Pointe. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Drew Dunston General Manager
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Nadia, Thank you for the generous rating of Hampton Inn & Suites Charlotte Airport Lake Pointe. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Drew Dunston General Manager
par un voyageur
Publié le 1 nov. 2024
Excellent in every way.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Evelyn, It means much to us that you enjoyed your Hampton Inn & Suites Charlotte Airport Lake Pointe stay. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Drew Dunston General Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Jeanne, On behalf of all of us at Hampton Inn & Suites Charlotte Airport Lake Pointe, thank you for the wonderful rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts.It was a pleasure hosting your visit to Charlotte, and we hope we will continue to be your hotel of choice whenever you return to the area.Drew DunstonGeneral Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The hotel was very nice looking, but have never seen to hotels connected; the Hilton and Hampton. Had easy check in and received two bottles of complimentary water. Was surprised there was a charge for parking when it was just a normal parking lot. Our room was very nice except the morning we were getting ready to leave the toilet was leaking water on the floor quite badly. We wiped it up with towels and after we finished getting ready we notified the front desk. While my husband was checking out he unfortunately left a brown paper bag on top of the check out counter containing some personal items. Unfortunately he didn’t realize it until we were almost there to our next destination, five hours away. He tried calling to me see if it was found but for some reason the call didn’t go through. We just gave up and will suffer the loss because we won’t be going back there.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Judy, Thank you for your kind words about our dual hotel property, Hampton Inn and Suites and Tru by Hilton Airport - Lake Pointe. We sincerely apologize for the toilet issue you experienced early in the morning and appreciate your understanding.To keep our rates competitive, we charge a 10 parking fee, which helps cover the costs of our secure parking lot, especially for guests not using our airport shuttle. We strive to maintain transparency by keeping our website updated with current information and pricing.We are also concerned that you had difficulty reaching us by phone, as both front desks are staffed 24/7. Please feel free to call me directly about your missing items—I’m here to help.We look forward to welcoming you back and providing the perfect stay you deserve!Drew Dunston General Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Linda, It was a pleasure to welcome you; we always want to provide our guests with a comfortable stay, and a generous rating like yours serves as encouragement to all of us.All of us at Hampton Inn & Suites Charlotte Airport Lake Pointe look forward to your return.Drew DunstonGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Guest, Knowing you enjoyed every aspect of your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Drew DunstonGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Drew Dunston General Manager, Gestion de l’hôtel
Dear Catharine, Thank you for choosing Hampton Inn & Suites Charlotte Airport Lake Pointe. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Drew DunstonGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I had an incredible stay, very clean,great breakfast very accommodating
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Elliott, We are so happy that you enjoyed your stay at Hampton Inn & Suites Charlotte Airport Lake Pointe. We are committed to providing each guest with an exceptional experience and appreciate knowing how much you liked our breakfast, comfortable accommodations, and the service from our hotel staff. We are honored you chose to stay with us during your visit to Charlotte, and we look forward to hosting you in the future for more great memories. Drew Dunston General Manager
