Ratings based on 602 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Brooke, Hotel Management
Thank you so much for the 10/10 rating! We’re thrilled to know you had such a positive experience with us. Your feedback means a lot and inspires us to keep delivering the best service possible. If there’s anything more we can do for you, please don’t hesitate to reach out. Looking forward to serving you again soon!
by A traveller
Posted Aug. 26, 2024 on Hotels
They double charged me for one of the rooms that I had booked. Still have not heard back from a manager. In one of the three rooms the fridge did not work , and the AC was not working properly. We told front desk and told them again when we checked out. I love the hotel and will go back. Also the pool was ice cold from it being in the shade.
Comment from Hotel Management
Aug. 28, 2024 by GM, Hotel Management
Thank you for sharing your feedback with us. I’m truly sorry to hear about the issues you encountered during your stay. As discussed, our records show no indication of double billing, and this has also been confirmed by your bank. We apologize for any inconvenience you experienced and want to assure you that this is not the level of service we strive to provide. Your concerns have been brought to the attention of our management team.We hope to have the chance to offer you a much better experience in the future. Please feel free to reach out directly if there’s anything else we can do to assist you.
by A traveller
Posted Aug. 25, 2024 on Expedia
Josiah ( I think that's his name) was amazing. I work in a hotel as well and I have really high standards when it comes to customer service . He exceeded my expectation for customer service. He looked me in the eye and call me by my name. He was top notch to make sure I had a good stay/service
Comment from Hotel Management
Aug. 26, 2024 by Brooke, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that Jose made such a positive impression and exceeded your expectations. We pride ourselves on delivering exceptional service, and it's great to know Jose made your experience memorable. We'll be sure to pass along your kind words to him. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Emma, Hotel Management
Victoria, an 8 out of 10 isn't too bad. But its not a 10, how could we improve? -Emma
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Emma, Hotel Management
Robert, thank you so much for taking the time to do a survey for our property, hope to see you again! -Emma
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Brooke , Hotel Management
Thank you so much for taking the time to leave us a perfect 10/10 review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!
by A traveller
Posted Aug. 18, 2024 on Hotels
Room was nice
Comment from Hotel Management
Aug. 20, 2024 by Emma, Hotel Management
This survey sadly does not have a name but thank you for taking the time to do the survey, we really appreciate it. -Emma
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Emma, Hotel Management
Constance, we are so sorry to hear that your stay was not up to par. Any advice on how to make it better? -Emma
by A traveller
Posted Aug. 11, 2024 on Hotels
Clean. Quiet Breakfast had a lot of choices, very good
Comment from Hotel Management
Aug. 16, 2024 by Emma, Hotel Management
Ms. Susan, this is great to hear, thank you so much for taking the time of telling us! Enjoy the rest of your day. -Emma
by A traveller from Thomasville
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Brooke, Hotel Management
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and it motivates our team to continue delivering exceptional service.If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
