Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Close to the airport. Friendly welcome. Clean Room ans facilities
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Luc, Thank you for choosing Hilton Garden Inn Charlotte Airport and sharing your experience. Knowing that our proximity to the airport enhanced your stay with us is excellent. We take pride in offering a convenient and comfortable base for airport travelers. A friendly, welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We are happy your room provided all the comforts you expected and that you enjoyed all of our in-room amenities. We appreciate your feedback and look forward to your next visit.Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 24 déc. 2024
Yes
Commentaires de Gestion de l’hôtel
26 déc. 2024 par Hilton Garden Inn Charlotte Airport Management Tea, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you enjoyed your stay at Hilton Garden Inn Charlotte Airport. Please know that we take all guest comments seriously as we strive to continually improve and provide the best possible experience for our guests. We hope to welcome you back again in the future. Thank you for choosing to stay with us.
par un voyageur de Denton
Publié le 8 oct. 2024
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Ina, Knowing you enjoyed every aspect of your stay at Hilton Garden Inn Charlotte Airport is why we do what we do! Thank you for taking the time to leave your outstanding rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 7 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Lesslie, Thank you for the five-star rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Charlotte Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Se feu la luz a las 5am de la mañana y no tenían plata eléctrica eran las 11am y no pudieron solucionar
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Andres, Experiencing an unexpected power outage due to a catastrophic hurricane can be incredibly frustrating, especially at such an early hour. Reliable electricity is crucial for a comfortable stay, and we would like to offer our apologies for the inconvenience this caused. We understand how vital it is for our guests to feel secure and cared for. We appreciate your feedback.Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Clean & convenient.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Johnny, The cleanliness and convenience of a hotel can significantly enhance the travel experience, and it's great to know that both aspects stood out during your stay at Hilton Garden Inn Charlotte Airport. A spotless environment creates a welcoming atmosphere, allowing our guests to feel at ease and focused on enjoying their trip. Your positive feedback underscores the importance of these qualities, and we appreciate you highlighting them as key components of your visit. Thank you for sharing your experience!Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Incredibly clean. The food selection was good. Very convenient to the airport
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Thayer, Thank you for your wonderful feedback about your stay at Hilton Garden Inn Charlotte Airport! We are thrilled that you found our hotel to be immaculately clean, as we take great pride in maintaining a spotless environment for our guests. It's also fantastic that you enjoyed our food selection; we strive to offer a variety of options to cater to all tastes and preferences. Additionally, we are glad our convenient location near the airport made your journey smooth. We truly appreciate your kind words and hope to welcome you back on your next visit!Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The lady who checked us in and the bartender were very friendly, the rest of the front desk staff was dismissive and not friendly. The property and the room was clean and the area felt safe. It’s just a short 10 minute drive to the airport which was nice. The biggest downside was that the parking wasn’t free & we were not made aware of this at the time of booking. Overall, there are pro’s and cons but we would stay here again if we weren’t able to find a hotel close to the airport with free parking.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Cindy, Thank you for sharing your experience at Hilton Garden Inn Charlotte Airport. We are delighted to learn that you enjoyed our convenient location and the excellent service from our bartender and check-in associate. We appreciate your acknowledgment of our spotless property and safe environment. However, we are sorry to learn that some of our front desk staff did not meet your expectations. We also regret any confusion regarding our parking fees; we strive to provide clear information about all charges so guests can see these rates before booking with us, which are updated on our website for transparency. Your feedback is invaluable, and we will share it with our team to enhance our service. We appreciate your willingness to stay with us again and look forward to providing a more seamless experience next time!Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Courtenay, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hilton Garden Inn Charlotte Airport soon!Sincerely,Hilton Garden Inn Charlotte Airport Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Stay was great. Friendly staff. Nice, clean room.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hilton Garden Inn Charlotte Airport Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing Hilton Garden Inn Charlotte Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you had a pleasant stay and loved spotless rooms and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management
