Note fondée sur 872 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Sylvain de 78
Très bon dans l'ensemble
Publié le 5 mai 2014 sur HotelsTrès bien pour le shopping à proximité à 1 km à pied et possibilité d'utiliser la navette de l'hôtel. Attention la route pour la maison de Polk est un peu dangereuse à pied avec la traversée d'un pont trop étroit avec le passage des voitures. Hôtel très confortable et agréable, les restaurants de proximité (mexicain et italien) sont très bons.
par un voyageur
Race trip
Publié le 14 oct. 2024 sur HotelsIn town for the race at Charlotte Motor Speedway. I have stayed here several times and everything was great as was this trip. The only problem i had was an inop hair dryer. Will stay here anytime im in the area.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Malik, Gestion de l’hôtel
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
par un voyageur
Not good
Publié le 13 oct. 2024 sur HotelsFor it to be a hotel by Hilton it was old outdated, nasty. It smells bad the carpet has really really bad stains and it needs to be cleaner. I’ve never stayed out of Hilton that look like this.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Jean, Gestion de l’hôtel
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Super dirty earlier than that good thing
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Jean, Gestion de l’hôtel
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
A little under staffed
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Malik, Gestion de l’hôtel
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Malik, Gestion de l’hôtel
Thanks for taking the time to leave a review. We appreciate all feedback and thank you personally for the wonderful compliment.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Great staff
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Malik, Gestion de l’hôtel
Thanks for taking the time to leave a review. This helps motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Malik, Gestion de l’hôtel
Thanks for taking the time to leave a review. This helps motivate our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Ugh where to start. First of all throw all the pics on the website out the window, it doesn't look like they've put a nickel in this place in ten years.
Next. The pool is not maintained and is filthy, I didn't use it and I didn't see anyone else use it either.
Next the supposed bar and restaurant is nothing more than a short order cook in the lobby.
Last and most sadly. First of all our room was not ready at check in. They had every excuse in the world instead of just getting it ready. Eventually they gave us a room, that had not been cleaned yet. So after complaining I'm told to go wait in the dirty room and they'll bring a key for a new room. After 20 minutes nobody came so I went back downstairs and low and behold there was no clean rooms available for me. After another 10-15 minutes of arguing it got so bad that the hotel manager literally went up and cleaned the dirty room I was given. I got my clean room about an hour and a half after check in. For my troubles I was given 2 tiny bottles of wine. Horrible service in every respect.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Malik, Gestion de l’hôtel
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The stay was good hotel rooms were a little outdated. There was old water damage on the ceiling in several spots.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Malik, Gestion de l’hôtel
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
