Note fondée sur 414 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Bianca Desai, AGM, Gestion de l’hôtel
Dear Pierre-Alexis,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an enjoyable stay at our hotel and that you found our services satisfactory.We always strive to provide our guests with exceptional experiences, and it's delightful to know that we were able to meet your expectations. Your kind words serve as great encouragement for our team to continue delivering outstanding service to all our guests.We hope to have the pleasure of welcoming you back for another wonderful stay in the near future. Should you require any assistance with your future reservations or have any special requests, please don't hesitate to contact us directly.Warm regards,Bianca DesaiAssistant General Manager
par un voyageur
Breakfast
Publié le 21 sept. 2019 sur HotelsLe petit dejeuner reste à desirer. Trop basic. Mais le reste est correct.
Commentaires de Gestion de l’hôtel
14 oct. 2019 par Sofia D, GM, Gestion de l’hôtel
Thank you for sharing! We value your feedback!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Very nice room and hotel. We have always enjoyed staying at the Home 2 suites. Be aware that you will have to pay for parking, at $10/day. Also, you have to use your room card to opperate the elevator.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Rutta, Gestion de l’hôtel
hank you for your great review! We’re so happy to hear you enjoyed your stay with us. Your kind words mean a lot to the team.We look forward to welcoming you back soon!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The description for this property needs to be updated. Parking is not free. Also, the bed was advertised as a queen. This was the smallest queen bed I’ve ever seen. It was more like a double at best. We knew it was near the airport, so the noise didn’t really bother us. The planes do fly low and often. There was a used fork on the floor in our room. That causes concern for what else housekeeping might have missed. The halls had a strange odor, but that wasn’t in the room. We called about the bed size, but we were told all beds in the hotel were that size. It was fine for one night, but the site needs to reflect what has changed, such as parking.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Bianca Desai, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to share your feedback. We sincerely apologize for the discrepancies you encountered during your stay. We’re currently updating our property descriptions to ensure all information, including parking fees and bed sizes, is accurate.We appreciate your comments regarding housekeeping and will address this with our team to ensure our cleanliness standards are met. We're glad the noise from the airport didn't disrupt your stay, but we understand that it can be a concern for some guests. Your insights are invaluable as we strive to improve the guest experience. We hope to welcome you back in the future under better circumstances.
par un voyageur
Will stay again!
Publié le 25 août 2024 sur HotelsExtremely friendly staff, close location to airport and the OMB Brewery. Great breakfast. Will definitely stay again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Rutta, Gestion de l’hôtel
Thank you for your great review! We’re so happy to hear you enjoyed your stay with us. Your kind words mean a lot to the team.We look forward to welcoming you back soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
par un voyageur
Publié le 4 août 2024 sur Expedia
I had an issue with ants in my bedroom area near the window by the AC/heat system.
I did not have any food in this room thus the issue was there when I got the room. The front desk assisted me with insect spray to resolve the problem.
par un voyageur
Publié le 2 août 2024 sur Expedia
Light in the AC kept us up all night
par un voyageur
Publié le 31 juill. 2024 sur Expedia
It was close to the airport
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Thought when I was booking it said free parking, got there and new policy as of June...$5.00/day to park. Airplanes fly low and right overhead, but it did not bother me as much as my husband. Staff very, very friendly, easy check in and check out. Breakfast was good. We ate dinner twice at the Holiday Inn next door - good food! Nice and bright in the hotel. Pool was nice and warm and clean. Whole place was very, very clean. Beds comfortable and our suite was large! Huge bathroom. Will definitely stay again
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Bianca, Gestion de l’hôtel
Dear Julie,Thank you so much for your feedback. We apologize for any confusion regarding the parking fee change. We're thrilled to hear that you had a positive stay otherwise and look forward to welcoming you back!Best regards,Bianca DesaiAssistant General ManagerHome2Suites by Hilton Charlotte Airport
