Note fondée sur 142 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Margie - GM, Gestion de l’hôtel
Hi Lisa!Thank you kindly for the five-star rating of your stay at The Home2 Suites by Hilton in Belmont, North Carolina! Please do not hesitate to reach out to us with any additional feedback or suggestions you'd like to provide. Thanks again for being our guest and we hope to see you again soon. Best regards, - Margie Rainey - General Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The Front Desk Staff are always polite and professional. The housekeeping services are EXCELLENT. The Inspired Breakfast Table staff are GREAT.
Always a very welcoming group of individuals.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Margie - GM, Gestion de l’hôtel
Dear Shirley,Thank you so much for taking the time to share your positive experience with us. We truly value you as our guest, and it's always a pleasure to receive feedback from those we have the privilege of serving. Your satisfaction is our top priority, and we are glad to exceed your expectations. Wishing you all the best, and we hope to have the pleasure of welcoming you back again soon!With kind regards,Margie Rainey - General ManagerHome2 Suites by Hilton - Charlotte Belmont
par un voyageur
Publié le 26 août 2024 sur Expedia
The cleaning of the room felt rushed. There was black tar in the water and it tasted dirty. I didn’t feel the room was cleaned very well as the bathroom smelled and the sheets still had grim on them. I checked out a day early because of this, the front desk staff was very nice.
Commentaires de Gestion de l’hôtel
27 août 2024 par Margie - GM, Gestion de l’hôtel
Dear Justin,I want to extend my sincerest apologies for not meeting your expectations during your stay. I am truly sorry for any unfavorable conditions you found in your room. Your feedback is incredibly important to us, and I would greatly appreciate the opportunity to speak with you directly to discuss your concerns further.Our team is dedicated to providing friendly service and maintaining clean, comfortable rooms with exceptional amenities. I understand your frustration and am committed to addressing your concerns to improve your experience with us.Please know that we will thoroughly review your feedback to identify areas for improvement. Thank you for bringing this to my attention. I look forward to hearing from you soon.Respectfully,Margie Rainey - General Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
I booked a last minute stay at the Home2 Suites in Belmont . The check-in was quick and the staff were helpful. The room was comfortable and tastefully decorated. It was convenient the botanical garden we were going to visit, as well as the quaint and charming downtown of Belmont. I would definitely stay at the Home2 Suites in Belmont if I'm back in the area again.
Commentaires de Gestion de l’hôtel
26 août 2024 par Margie - GM, Gestion de l’hôtel
Thank you for the wonderful compliments, Laurie. We are thrilled you enjoyed your visit and experience at the Home2 Suites by Hilton Charlotte/Belmont. Please don't hesitate to let us know if you want to share any additional feedback or suggestions. Thanks again for being our valued guest. Sincerely, Margie Rainey - General Manager
par un voyageur
Great hotel, terrible breakfast.
Publié le 18 août 2024 sur HotelsEverything was good except the breakfast. Eggs sausage were gross. Paper plates and plastic forks verrryyy flimsy. Didn’t have fresh fruit except bananas.
Commentaires de Gestion de l’hôtel
19 août 2024 par Margie - GM, Gestion de l’hôtel
Thank you for the positive feedback, Ann! We are happy you enjoyed your visit to the Home2 Suites by Hilton Charlotte - Belmont and were comfortable in your room. I am sorry to hear about the breakfast service and we will certainly discuss your thoughts and look for areas of improvement. Please feel free to contact me anytime if you have any more feedback or suggestions. We appreciate you being our guest and we hope you will stay with us again. Best regards, Margie Rainey - General Manager
par un voyageur
Food was terrible
Publié le 18 août 2024 sur HotelsEverything was really good except the breakfast. Eggs tasted fake, sausage didn’t taste right and soooo much grease was gross. Paper plates were verryyyy flimsy, plastic forks the same. We stayed at home2 near Atlanta and it’s was very good, had real plates and silverware and food.
Commentaires de Gestion de l’hôtel
19 août 2024 par Margie - GM, Gestion de l’hôtel
Thank you for the positive feedback, Ann! We are happy you enjoyed your visit to the Home2 Suites by Hilton Charlotte - Belmont and were comfortable in your room. I am sorry to hear about the breakfast service and we will certainly discuss your thoughts and look for areas of improvement. Please feel free to contact me anytime if you have any more feedback or suggestions. We appreciate you being our guest and we hope you will stay with us again. Best regards, Margie Rainey - General Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Not far from the airport. We stayed there after arriving on a late flight and before going to the smoky mountains.
Commentaires de Gestion de l’hôtel
5 août 2024 par Margie - GM, Gestion de l’hôtel
Hello Hanka,We are thrilled that you enjoyed our ideal Belmont location and appreciate the five-star rating! Please let me know if you would like to share any additional thoughts or suggestions so we can best serve you the next time you visit us at The Home2 Suites by Hilton - Charlotte Belmont. Kind regards and thanks again for being our guest. -Margie Rainey - General Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Margie - GM, Gestion de l’hôtel
Dear CJ,We regret to hear that your recent stay did not meet your expectations, and we apologize for any disappointment you experienced. We would appreciate the opportunity to discuss your feedback further to gain a better understanding of your concerns.Your input is invaluable to us, and our team is committed to addressing your concerns and identifying areas for improvement. We extend our best wishes to you and hope to welcome you back in the future.Regards, -Margie Rainey - General Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
When we arrived there were no key cards - or they weren’t working due to some issue. We had to get a staff person to walk us to the room. The room soda/pull out had urine in it … it was very very smelly. The housekeeping staff even said that we should not be there. They gave us another room. Breakfast was C - lots of industrial food , few fruit options. The pool area was nice except for these two huge exhaust hoods hanging over the deep end. They were from the dryers and shot out hot hot air on us with industrial dryer sheet chemical smell . That was disappointing. The patio around the pool also doubles as an area where staff hang out and smoke. So between that smokers club and the exhaust hoods- kids with asthma would struggle here
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Margie - GM, Gestion de l’hôtel
Tara,Thank you for choosing to stay with us and for sharing your thoughts on your recent visit to our hotel. Ensuring our guests' comfort and satisfaction are our top priority, and we are sorry to see that you had an unfavorable impression and experience. I understand your frustration and appreciate you bringing this to my attention. Your feedback is invaluable to us, and our team will look for areas of improvement. If you have any further feedback or suggestions, please feel free to contact me directly. We truly appreciate you as our guest and wish you the best. - Sincerely, - Margie Rainey - General Manager
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Great stay but I asked for more coffee and cream and it never came. Great room
I’ll stay again
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Margie - GM, Gestion de l’hôtel
Hello Bernadette,Thank you for the high rating and compliments. We certainly apologize for not fulfilling your request for more coffee and I appreciate you bringing this to my attention. Please let me know if you would like to share any additional information about your stay. Thank you again for being our guest and we look forward to welcoming you back again soon. Kind regards,- Margie Rainey - General Manager - Home2 Suites by Hilton Charlotte Belmont
