Note fondée sur 613 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Great stay near the airport.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par MP, Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you had a great stay near the airport. Our team works hard to provide a comfortable experience for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 19 oct. 2024 sur Expedia
It was just okay. Could have been a little cleaner. The staff was not real friendly but I didn’t need anything special.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par MP, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay with us. We’re sorry to hear that your experience didn’t fully meet your expectations. Cleanliness and friendly service are top priorities for us, and it sounds like we missed the mark during your visit.Please know that we’ll address this with our team to ensure we’re providing a more welcoming environment and a higher standard of cleanliness.We hope you’ll give us another chance to make your next stay much more comfortable and enjoyable.
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par MP, Gestion de l’hôtel
hank you so much for taking the time to rate us! We truly appreciate your support and are thrilled to hear that you enjoyed your stay. Your feedback means a lot to us, and we hope to welcome you back soon!
par un voyageur
Publié le 15 oct. 2024 sur Hotels
We missed our flight due to delays in Orlando and were not able to make our flight out of Charlotte due to hurricane Milton. Even though we had a room voucher to pick up at arrival from airline I went ahead and booked the first room I could find, rooms were filling up fast! After returning home, we find out that we were charged again at arrival, charged an incidentals fee of $50, none of which has been refunded/returned to our credit card. The room we had was very simple and had a total of two sets of towels which we didn't use. I don't consider those incidentals.
Customer service is terrible and much to our surprise, the shuttle only runs when they want to run it. And, to reserve a seat on the shuttle to Airport you must be inside the property and sign up, not a guest arriving at the Airport. If you need transport to property this is not the place for you.
I would never recommend this property to anyone. Worst travel experience of all time.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par MP, Gestion de l’hôtel
We sincerely apologize for the issues you faced during your stay, especially given the stress of travel delays due to the hurricane. The situation regarding the charges and incidentals is certainly not the experience we aim to provide, and we are sorry for any confusion or frustration caused. Please reach out to us directly so we can look into these charges and resolve the matter as soon as possible.Additionally, we regret that our shuttle service and customer service did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure better communication and service for future guests.Thank you again for your feedback, and we hope we can make things right.
par un voyageur
Nice family friendly hotel
Publié le 14 oct. 2024 sur HotelsNice airport family friendly hotel. Breakfast needs to be improved
Commentaires de Gestion de l’hôtel
18 oct. 2024 par MP, Gestion de l’hôtel
We’re delighted to hear that you found our hotel family-friendly. It’s our goal to create a comfortable and welcoming environment for all of our guests. We hope to have the pleasure of hosting you and your family again soon!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
This is the worst hotel I have stayed in. It is so noisy, visibly dirty, and the staff are very rude.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par MP, Gestion de l’hôtel
We’re truly sorry to hear about your disappointing experience at our hotel. Your concerns regarding noise, cleanliness, and staff behavior are taken very seriously, and this is not the level of service we strive to provide. We will address these issues with our team to ensure improvements are made.We appreciate you bringing this to our attention, and we hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
wasn’t too bad could of been better, and could have been approached with better attitudes during shift change.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par MP, Gestion de l’hôtel
We appreciate you taking the time to share your thoughts. We’re glad to hear that your stay wasn’t too bad, but we’re sorry to learn that the attitude of our staff during the shift change didn’t meet your expectations. We will address this with our team to ensure a more positive experience for all guests.Your input is valuable as we strive to improve, and we hope to provide you with a better experience on your next visit.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Room and board were adequate for a overnight stay before a flight, I would not recommend a long term stay, at least not one sharing the small space with other people.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par MP, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re glad to hear that our accommodations met your needs for an overnight stay before your flight. We understand that space can feel limited when sharing the room for longer stays, and we appreciate your input. Your comments help us identify areas where we can improve, and we’ll consider them as we continue working to provide a comfortable experience for all of our guests. We hope to welcome you back for future short stays and wish you safe travels!
par un voyageur de plaquemine
Publié le 9 oct. 2024 sur Expedia
This was decent fir an overnight stay before flying out
Commentaires de Gestion de l’hôtel
10 oct. 2024 par MP, Gestion de l’hôtel
Thank you for your review! We’re glad to hear that our hotel met your needs for a convenient overnight stay before your flight. We hope you had a smooth travel experience, and we look forward to welcoming you back the next time you’re in the area! Safe travels!
par un voyageur
Bed bugs
Publié le 8 oct. 2024 sur HotelsWe thought it looked clean, we checked for any signs of bugs. Everything seemed ok, but I woke up to a few suspicious bumps. I looked in my bed and was horrified that I found a bug. As the day progressed, more bumps appeared. The next day my daughter counted 105 bites. I had to get a prescription steroid cream cuz it was unbearable. We told the lady at service desk when we left that we found bugs and had bites, to please not assign anyone to the room we had. I called multiple times over the weekend asking to speak with a manager, why I was calling, and left my number. It is now Tuesday morning and no manager has called me. I want to know they are doing something to remedy the situation. I will call the health department today and report. My sister thankfully only had 5 bites.
Edit- we stopped by Tuesday morning and spoke to front desk…still no manager, but woman working was very helpful. She said she was wondering why our room had been blocked out all weekend..so thank goodness they didn’t let anyone stay in the room we were in. She called the manager and told her of our situation. The manager then talked to me on the hotel phone, apologized and said pest control was being called and that she was going to give refund. So I feel like they did their due diligence to handle the unfortunate situation. On a positive note the beds and pillows were comfortable. The room looked clean when we arrived…no complaints there. It was just unfortunate that there were bugs.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par DP, Gestion de l’hôtel
Dear GuestThank you for taking the time to share your experience. I want to sincerely apologize for the distress and discomfort you and your family experienced during your stay. The health and safety of our guests is our top priority, and I am truly sorry that this situation occurred.I understand how upsetting it must have been to find the bites and to deal with the aftermath. Please know that we took your feedback very seriously, and I’m glad to hear that when you stopped by the front desk, our team was able to assist and that the room was immediately blocked off while pest control was called. We have since taken additional measures to ensure that this issue is fully addressed, and we will continue to monitor the situation closely.I also apologize for the delay in our initial response. We strive to provide prompt communication, and it’s unfortunate that we didn’t connect sooner. I’m pleased that our manager was able to speak with you, and that you felt our team took the appropriate steps to resolve the situation.On a positive note, I’m glad you found the beds and pillows comfortable, and that the room appeared clean upon your arrival. I understand this experience was far from ideal, but we appreciate your understanding and patience as we worked to resolve it.Should you consider staying with us again in the future, please reach out to me directly, and I will personally ensure your stay is comfortable and hassle-free.Sincerely,DPGeneral ManagerMicrotel Inn & Suites by Wyndham Charlotte Airport
