Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2022 sur Expedia
Rooms are not maintained properly, air conditioning filters not replaced, horrible smell in the room (humidity, mushroom, ) and in the bathroom (tobacco smell). Only 2 towels, tiny ones, for four people. Damp patches on walls and ceiling. Not a place to stay
Commentaires de Gestion de l’hôtel
3 août 2022 par Ashley Dudley, Gestion de l’hôtel
Thank you for your review. Our goal is to provide a five star experience for each and every hotel guest, so we are disappointed to learn that we did not live up to our high standards during your stay. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will choose to visit again so that we can provide the five excellent experience that you and all of our guests deserve.
par Raphael de France
Personnel parfait pour motel vieillisant
Publié le 27 juill. 2016 sur HotelsSitué en bordure d'autoroute. Pas de commerces ni activités a proximité. Personnel vraiment très serviable. Petit déjeuner copieux et varié. Piscine correcte sans plus (propreté). Chambres (trop) petites mais disposant de réfrigérateurs (un peu bruyant dans la notre). Parking gratuit devant les chambres au Rdc (motel). Petit soucis de nettoyage dans notre chambre à l'arrivée (gâteau visiblement en train de pourrir sous un meuble depuis un certain temps) mais personnel serviable.
Hotel à rafraîchir un peu (climatisation vieillissante & décoration).
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Front Office Manager , Gestion de l’hôtel
Thank you Arnaldo for your great review. At Quality Inn & Suites in Matthews, we work hard to offer high-quality service to every guest. He was delighted to hear your feedback.
par un voyageur de Bradenton
Publié le 3 oct. 2024 sur Expedia
This hotel was obviously professionally managed, attention was paid to details, linin quality and cleanliness!
The wifi signal could be better towards the rear part of the building.... but all else was geeat
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Front Office Manager , Gestion de l’hôtel
Thank you John so much for your kind review! We’re thrilled to hear that you appreciated the attention to detail and the quality of our linens and cleanliness. Your feedback about the Wi-Fi signal is valuable, and we will look into ways to improve it in the rear part of the building. We hope to welcome you back soon for another great stay!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Front Office Manager , Gestion de l’hôtel
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Quality Inn & Suites in Matthews.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Office Manager, Gestion de l’hôtel
We truly appreciate your fantastic review! It’s wonderful to know you had a great experience. Thank you for choosing us, and we can’t wait to see you again!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you so much for your perfect score! We’re thrilled to hear that you enjoyed your stay at Quality Inn and Suites. Our team works hard to provide a comfortable and welcoming environment, and your feedback truly motivates us. We hope to have the pleasure of welcoming you back soon for another great experience!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you for the amazing score! We’re delighted to hear that you had a wonderful stay at Quality Inn and Suites. Your satisfaction is our top priority, and we’re thrilled that we met your expectations. We look forward to welcoming you back soon for another memorable stay!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Clean and comfortable stay. Would definately book again.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Front Office Manager , Gestion de l’hôtel
Thank you Aldeen for taking a moment to share your experience at Quality Inn & Suites in Matthews. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.
par un voyageur
Publié le 31 août 2024 sur Hotels
Very comfortable location ... friendly and professional staff
Commentaires de Gestion de l’hôtel
31 août 2024 par Front Office Manager , Gestion de l’hôtel
Thank you for taking a moment to share your experience at Quality Inn & Suites in Matthews. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.
