Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2022 sur Expedia
Rooms are not maintained properly, air conditioning filters not replaced, horrible smell in the room (humidity, mushroom, ) and in the bathroom (tobacco smell). Only 2 towels, tiny ones, for four people. Damp patches on walls and ceiling. Not a place to stay
Commentaires de Gestion de l’hôtel
3 août 2022 par Ashley Dudley, Gestion de l’hôtel
Thank you for your review. Our goal is to provide a five star experience for each and every hotel guest, so we are disappointed to learn that we did not live up to our high standards during your stay. We are always eager to hear what guests enjoyed most about their visit and how we can improve, so we appreciate you taking the time to share this feedback with our staff. We hope you will choose to visit again so that we can provide the five excellent experience that you and all of our guests deserve.
par Raphael de France
Personnel parfait pour motel vieillisant
Publié le 27 juill. 2016 sur HotelsSitué en bordure d'autoroute. Pas de commerces ni activités a proximité. Personnel vraiment très serviable. Petit déjeuner copieux et varié. Piscine correcte sans plus (propreté). Chambres (trop) petites mais disposant de réfrigérateurs (un peu bruyant dans la notre). Parking gratuit devant les chambres au Rdc (motel). Petit soucis de nettoyage dans notre chambre à l'arrivée (gâteau visiblement en train de pourrir sous un meuble depuis un certain temps) mais personnel serviable.
Hotel à rafraîchir un peu (climatisation vieillissante & décoration).
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Front Office Manager , Gestion de l’hôtel
Thank you Alex so much for your five-star review. We are delighted to hear that you had a positive experience with us at Quality Inn & Suites in Matthews.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Office Manager, Gestion de l’hôtel
Thank you Nathan for taking the time to share your feedback. We’re sorry to hear that your experience with us did not fully meet your expectations. Your insights are valuable, and we appreciate you bringing these issues to our attention. Thank you again for your feedback. We hope to have the chance to welcome you back and provide a more enjoyable stay.
par un voyageur
Publié le 15 août 2024 sur Expedia
Nice place. Wish our room wasn’t beside the pool but ohh well!
Commentaires de Gestion de l’hôtel
16 août 2024 par Front Office Manager , Gestion de l’hôtel
Thank you Daniel so much for the fantastic review! We’re thrilled to hear you enjoyed your stay. We’re sorry the room next to the pool wasn’t quite what you expected, but we hope it didn’t affect your overall experience too much. We look forward to welcoming you back and will do our best to accommodate your preferences next time!
par un voyageur
Publié le 12 août 2024 sur Hotels
Very relaxing ☺️
Commentaires de Gestion de l’hôtel
14 août 2024 par Front Office Manager, Gestion de l’hôtel
Thank you Natalie for taking a moment to share your experience at Quality Inn & Suites in Matthews. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.
par un voyageur de Raleigh
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Front Office Manager, Gestion de l’hôtel
Thank you Randolph so much for your five-star review. We are delighted to hear that you had a positive experience with us at Quality Inn & Suites in Matthews.
par un voyageur
Publié le 4 août 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
5 août 2024 par Front Office Manager, Gestion de l’hôtel
Thank you Nelsy! so much for your amazing review, ! We’re thrilled to hear that you had such a positive experience with us. We look forward to see you again soon.
par un voyageur
Publié le 1 août 2024 sur Expedia
First night I was put in room 158. Their was a terrible musty, mildew smell. I have bad asthma so it triggered an Asthma attack. I was too tired to go to office and complain so I called the next day from work requesting I be switched to another room. I was put in room 358. Second room was clean, no musty odor, it was great. Breakfast was good the next morning, saved me from having to stop somewhere on my way to work. I would stay there again but would ask for room to be switched immediately if I encountered room 158 again.
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you faced with room 158 and the impact it had on your stay, especially with your asthma. Your comfort and health are very important to us. We’re glad to hear that room 358 was to your satisfaction and that you enjoyed the breakfast. Your feedback is invaluable, and we’ll be sure to address the musty odor issue in room 158. We look forward to welcoming you back and will do our best to ensure a more pleasant experience in the future. If you have any preferences or concerns, please let us know in advance so we can accommodate your needs.Thank you again for your understanding and feedback.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Nice, clean facility. Staff was very friendly.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you Walt so much for your kind words! We’re thrilled to hear you found our facility clean and enjoyed the friendly service from our staff. We look forward to welcoming you back soon!
