Ratings based on 884 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
The shower in the room had no tube and door. So the water from the shower would spill out onto the floor in the bathroom. Ridiculous! How did this get pass Charlotte's building code is beyond me! Ramada shame on you!
Comment from Hotel Management
Aug. 26, 2024 by FD, Hotel Management
Thank you for your review. We do apologize for the inconvenience and are working on all issues at hand.
by A traveller
Posted Aug. 23, 2024 on Expedia
Very outdated, unfriendly staff, confusing with 3 hotel brands sharing the same building
Comment from Hotel Management
Aug. 24, 2024 by FDM, Hotel Management
Hello, We do apologize for any inconvenience.
by A traveller from SYRACUSE
Posted Aug. 20, 2024
Comment from Hotel Management
Aug. 21, 2024 by FDM, Hotel Management
Hello, we do apologize for any and all inconvenience.
by A traveller from SYRACUSE
Posted Aug. 20, 2024
I guess this was a lesson in “you get what you pay for.” Stranded at Charlotte because my airline screwed up travel for thousands of passengers, I was forced to find an affordable hotel, and the unplanned expense of that. So I tried to save money. What a mistake. This property is in rough shape. Carpet in the hallways was disgusting. Door jamb to my room looked like someone tried to pry it open with a crowbar. The stucco walls looked like someone punched holes in them, and nobody bothered to fix them. There were stains on the walls. It just felt unclean. There clearly used to be a large screen TV in the room, but they replaced it with an 20-inch TV hung on the large screen bracket. I found a silverfish (I hope it was a silverfish and not a cockroach!) in the bathroom in the middle of the night and ended up sleeping with the lights on after that. I thought about leaving, but where would I go at 4am? Into another room that could be as bad or worse? Back to the airport to sleep on the floor? As you can imagine it was a horrible night’s sleep. Not worth what I paid for it.
Comment from Hotel Management
Aug. 20, 2024 by Manager, Hotel Management
Thanks for your review
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Manager, Hotel Management
thanks for your review
by A traveller
Posted Aug. 19, 2024 on Expedia
I request to refund the amount paid for the property I checked in to the hotel and to my surprise their are no shampoos and soap and even to call the front office no telephone line it’s wire is not their. With this kind of service why we need to pay for it. I need refund of my payment.
Comment from Hotel Management
Aug. 19, 2024 by FDM, Hotel Management
Thank you for your review. We do apologize for the inconvenience and are working on all issues at hand.
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by FDM, Hotel Management
Thank you for your review.
by A traveller
Posted Aug. 18, 2024 on Expedia
Customer service.
Comment from Hotel Management
Aug. 19, 2024 by FDM, Hotel Management
Thank you for your review.
by A traveller
Posted Aug. 17, 2024 on Expedia
It’s look like it used to bed bug infested lamp shade n curtains look filthy
Comment from Hotel Management
Aug. 18, 2024 by Manager, Hotel Management
We do apologize for any inconvenience
by A traveller from Nottingham
Posted Aug. 17, 2024 on Expedia
Shockingly disgusting room. Don’t like leaving bad reviews but people need to know! Most disgusting musty smell on entering room followed by very strong smell of urine on bed. Welcomed by several cockroaches roaming room and bathroom. Carpet dated, stained, smelly and nasty. Phone didn’t work to call reception. Had to leave the room within minutes for alternative. They should not be allowed to rent rooms like this legally due to health risk!
Comment from Hotel Management
Aug. 17, 2024 by FD, Hotel Management
Hello, we do apologize for any and all inconveniences and are working on all issues at hand.
