Note fondée sur 159 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
Mauvaise odeur et pas d'internet
Commentaires de Gestion de l’hôtel
15 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn & Suites Monroe, NC, Fiston. Nous sommes attristés de lire que votre expérience n'a pas répondu à vos attentes. Vous avez déclaré que la mauvaise odeur gênait votre séjour. En ce qui concerne le problème d'Internet, j'ai partagé vos commentaires avec l'établissement.Grâce à vos retours, Red Roof peut œuvrer pour apporter les changements nécessaires. Il nous fera plaisir de vous offrir de meilleurs séjours à l'avenir.Très sincèrement vôtre,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
Hello good afternoon I wanted to let you know that I think I left my company card in the room, I don't know how to get it back since I am in your Carolina at the moment and it will take me a while to get there again.
I don't know if I can send someone to pick it up anything is pending for a message my number is 843 460 43 96 96 the same one that seems registered
Commentaires de Gestion de l’hôtel
28 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Oscar,Thanks for sharing your feedback following your stay at the Red Roof Inn & Suites Monroe, NC. We were pleased to see that we earned your perfect score. As it pertains to your company card, please feel free to contact our property directly and inquire about it.On behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With appreciation,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Nice room
Commentaires de Gestion de l’hôtel
19 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Kelsey,Thank you for telling us about your recent visit at RED ROOF INN & SUITES MONROE NC. I was delighted to read that our nice room met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
We arrived to a filthy room, the sheets were dirty, the shower was disgusting. They did not offer to switch rooms only gave us “clean” sheets that we had to put on ourselves. When we requested the refund the Indian man at the desk starting yelling at us saying we were lying. He even yelled at my teenage daughter when she calmly told him to lower his voice. Would not recommend!
Commentaires de Gestion de l’hôtel
2 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Luz, Thank you for taking the time to share your feedback regarding your experience with us at the RED ROOF INN & SUITES MONROE NC. We sincerely appreciate your comments and we apologize for your less than ideal experience. You indicated that the lack of cleanliness and the encounter you described to have had with the staff. Know that your voice is of huge importance to us and we value your comments which will help us at Red Roof to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Juan, We at the RED ROOF INN & SUITES MONROE NC are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONROE NC and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Better than expected
Publié le 21 juill. 2024 sur HotelsThis place seemed a little sketchy at first and I was wary. Inside it was really pretty clean and updated (other than the shower). We are very low-key minimalist people so it had what we needed and little else.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Stacy, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES MONROE NC regarding the cleanliness. I do apologize for the issues highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Sophia. The staff at the RED ROOF INN & SUITES MONROE NC and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Sheila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONROE NC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
My room was great, clean, and was truly a nonsmoking room.
