Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2021 sur Hotels
par un voyageur
Publié le 19 avr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2021 par Cat, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 16 déc. 2024
Property under construction, small tv, loud ac
Commentaires de Gestion de l’hôtel
18 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Michael, We are truly sorry that your experience was impacted by the ongoing remodel, and we understand how this affected the comfort of your stay. Please accept our sincerest apologies for the inconvenience caused by the noise during your visit. We also appreciate your comments regarding the pillows and television in your guestroom. We have shared your feedback with the appropriate team members to improve our offerings and enhance guest comfort moving forward. Thank you for sharing your valuable insights with us. We hope to welcome you back in the future for a more seamless and enjoyable experience.Best Regards, Shavonda Funderburk,General Manager
par un voyageur
Publié le 13 déc. 2024
They are doing construction at this property so could not check in early. As well,was very noisy during the day. Pillows were extremely soft and horrible. TV was way to small. Do not recommend at any price.
Commentaires de Gestion de l’hôtel
18 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Michael, We are sorry to hear that your experience was affected by the ongoing remodel, and we understand how it impacted your stay. We apologize for the inconvenience caused by the noise during your visit. We have also noted your comments regarding the concerns with pillows as well as the television In your room. We will ass this with concerned individuals to improve our offerings and comfort for future guests. We value your input and hope to have the chance to provide a more enjoyable stay in the future. Thank you for sharing your thoughts with us. Best Regards, Shavonda Funderburk,General Manager
par un voyageur
Publié le 24 nov. 2024
Commentaires de Gestion de l’hôtel
24 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Philip, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you for choosing us, and we wish you all the best with your travels.Best Regards, Shavonda Funderburk,General Manager
par un voyageur
Publié le 14 oct. 2024
Great stay
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Sydney, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope the Sheraton Charlotte Airport Hotel is your first choice the next time you visit Charlotte, and we wish you all the best with your travels.Best Regards, Shavonda Funderburk,General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
5 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Jose, We are thrilled you had an excellent stay at the Sheraton Charlotte Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shavonda Funderburk,General Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
While the room was modern and comfortable, the bathroom seemed shabby and out of date. Mildew on the tile grout, water stained wooden sink base, loose wall paper.
Close to Billy Graham library, Sullenberger Aviation Museum, and airport.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Kenneth, We are glad that you loved our location and had an overall pleasant stay. However, we are sorry for the issues you had in your bathroom and will share it with the relevant team to ensure a better guest experience. We hope to have the opportunity to welcome you back soon to Sheraton Charlotte Airport Hotel.Best Regards, Shavonda FunderburkGeneral Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
It was perfect, great location
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Virginia,Thank you for choosing Sheraton Charlotte Airport Hotel and also for your generous review. We are pleased our excellent location added to the enjoyment of your visit. We hope to welcome you again soon.Best Regards, Shavonda FunderburkGeneral Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
My stay was bumped to a subpar hotel without notice. It cost me a $40 uber ride. The shuttle service ignored its patrons. I would never stay there sgsin.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Teresa, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Best Regards, Shavonda FunderburkGeneral Manager
