Note fondée sur 1 207 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Moyen
Publié le 25 août 2022 sur HotelsHotel vieillissant serait a rafraîchir. Hotel aux standards américains.
Plus de petites attentions comme avant (peignoirs chaussons ...etc).
Commentaires de Gestion de l’hôtel
16 oct. 2022 par Hotelmgmt, Gestion de l’hôtel
Christine, we wish we had been able to win you over completely during your stay, as guest satisfaction is always our goal. Thank you for your honest input. Because we are continually working to improve our spaces and heighten the amenities we offer, we are confident that we can provide you with a more impressive experience should you choose our property again.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par HotelMgmt, Gestion de l’hôtel
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Vernon!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We are thrilled to hear that your experience at Sheraton Charlotte Hotel was perfect! It is wonderful to know that everything met your expectations. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Charlotte!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I disliked almost everything about this place. From the pointless paid parking to the false advertising of a heated pool. It’s a no for me
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We are truly sorry to hear that your experience did not meet your expectations. We understand your concerns and we regret that these aspects detracted from your stay. Your feedback is important to us, and we will review these areas to ensure we provide a more transparent and enjoyable experience for all our guests. We hope for the opportunity to offer a better experience in the future should you reconsider staying with us.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par HotelMgmt, Gestion de l’hôtel
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Fernando!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Quick stay.
Easy.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We are delighted to hear that your quick stay at Sheraton Charlotte Hotel was smooth and convenient! It is always our goal to make every visit as seamless as possible. We hope to welcome you back for another easy and enjoyable stay whenever you're in Charlotte again!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Staff was friendly and service was excellent!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
We are delighted to hear that you had such a positive experience with our charming crew and excellent service at Sheraton Charlotte Hotel. Our team works hard to ensure every guest feels welcomed and well taken care of, and it is wonderful to know this made your stay enjoyable. We look forward to welcoming you back for another great visit!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Overall my stay was amazing …
However for the price and hidden fees, I shouldn’t have had to worry about bugs being in my room or stains on the blankets and sheets I’m thankful that I brought my own just in case .
Commentaires de Gestion de l’hôtel
27 sept. 2024 par HotelMgmt, Gestion de l’hôtel
We are glad to hear that your stay was largely enjoyable, but we are truly sorry that certain aspects did not meet your expectations. The issues you highlighted are not acceptable, and your concerns have been taken seriously. Our housekeeping team is committed to ensuring a clean and comfortable environment for all guests, and we will address this immediately to prevent any recurrence. Your feedback is invaluable, and we hope to provide you with a flawless experience should you choose to stay with us again.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I got done from Uber, had 3 bags ,requested for help from the guys standing , and they said take the cart .Even wifi did not work , no reception no to call , came down , complained and it started .Hot water not working in shower .
I got talking with my Uber driver ,and was told that if she is bringing anyone to Sheraton , no help whatever with bags , even with elderly people .
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
We deeply regret that your experience was not up to the standard we aim to provide. It is concerning to hear about the lack of assistance with your bags and the issues with the Wi-Fi and hot water. This is certainly not reflective of the level of service we strive to deliver, especially when it comes to helping guests with their needs. Your feedback has been noted, and we will address these matters with our team to ensure improvements are made. We sincerely hope to have the opportunity to provide a more attentive and seamless experience during your next visit.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par HotelMgmt, Gestion de l’hôtel
What a joy to find your five-star rating, thank you! We hope it won’t be long before you can experience it all again, Lonnie!
